Mainframe Storage Engineering Lead - VP- HYBRID

Who are we?

Citi Technology Infrastructure (CTI) provides the products and services that support Citi's workforce and the financial solutions that Citi's customers rely on. We provide the critical technical foundation for Citi's operations through the infrastructure that runs business and general user computing services. We do this by working as one-team to deliver high quality, reliable and modern infrastructure technologies at the right cost. We strive to optimize the functionality and capability of the infrastructure technologies.

• This position is an integral part of Citi Technology Infrastructure supporting Global Enterprise Storage
• Services functions are responsible for the end-to-end service ownership for their domain, including the total cost of ownership, service quality and responsiveness. Team members within the Services functions will engineer and certify platform builds and capabilities, oversee execution of builds, and break/fix where scripting and automation are not possible. They will manage problems, service improvements and continuity of business/resiliency testing and non-routine move, add and change activities for their service domain.
• Incumbent will report to one of the following managers:
• Hardware Storage Engineering & Management
• Software Storage Engineering & Data Management
• The role requires off-shift, weekend, and on-call support.   

In CTI we are focused on delivering the best for our clients and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.

Role Description

The CTI Enterprise Storage Team maintains Enterprise Disk & Tape infrastructure supporting IBM z/OS, z/VM, TPF, vIDAA and LinuxONE environments. We interface with other Citigroup Technology Infrastructure (CTI) support teams and work in collaboration with applications development groups located throughout the world.

Key Responsibilities:

• Identify and propose new Storage Management solutions and approaches, standardizing processes across CTI when possible, to deliver improved functionality and more efficient outputs. This applies to both Hardware (IBM DS8K, TS7700, TS4500, EMC PMAX, IBM FS9000) and Software (SMS, HSM, DSF/DSS, CA-Vantage, T-REXX) environments.
• Oversee end-to-end Storage Management process, identifying automation needs, documenting to understand and execute against project scope, and partnering alongside key partners to design and implement solutions that match the need of the business
• Provide DASD management support for z/OS, z/VM, TPF, vIDAA and LinuxONE environments.
• Lead integration coordination for Enterprise Storage Management solutions.
• Provide ongoing technical support of enterprise storage Tape & Disk subsystems.
• Manage storage configuration changes following standard CTI change control processes.
• Work with and support other technical groups to provide end-to-end service and problem identification/resolution.
• Support the Hotline/On-Call problem management & support process.
• Help to identify, develop and implement new or improved processes to streamline operations, increase quality and availability of services.
• Provide technical support during the normal working day. Provide on-call, weekend, and off-hour support to meet agreed SLAs.  Satisfy any on-site support requirements as needed. 
• Evaluate new enterprise storage hardware and software, research ways and means of improving performance and monitoring, increase reliability, make recommendations to management and implement innovations as appropriate. (exp: zEDC compression, IBM Pervasive Encryption, SGC (SafeGuarded COPY), Thin Provisioning)
• Monitor performance of the storage infrastructure, initiate remedial action where necessary, adhering to the standard CTI change control and escalation procedures.
• Produce & maintain clear technical documentation.
• Develop plans supporting Life-Cycle-Management of storage resources.
• Develop & Maintain Management, Chargeback, and Utilization Reporting.
• Convene & conduct meetings, develop project plans, manage projects to completion and meet agreed target dates.
• Comply with all audit & compliance requirements. Ensure full compliance with all local-regional-global   regulatory policies, processes and procedures.

• Act as a subject matter expert providing guidance and direction in Enterprise Storage Management processes

Stakeholder Management and People Responsibilities:

• Gather Storage Management requirements from stakeholders, communicate business need and potential cost to senior leadership, and execute efforts efficiently once buy-in has been received
• Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams by providing mentoring and training to junior members of the team
• Actively contribute towards self-development by creating and following development plans based on discussions with management
• Interpret Storage Management requirements from various key partners, working to reconcile different views of the ideal end-result into a cohesive, highly-functional final product

​ Core Role Competencies:

• Technical Knowledge: Applies in-depth/comprehensive knowledge of Storage Management domain to assume responsibility for large, complex system(s) / initiatives.
• Processes/ Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements.
• Customer and Industry Knowledge: Consistently applies a business driver and marketplace focus when prioritizing actions.
• Risk Management: Examines and defines factors that could adversely affect task completion, delivery or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements.
• Managing Innovation: Identifies assumptions and sees alternative ways to view or define problems. Is not constrained by thoughts or approaches of others. Views situations from multiple perspectives; brainstorms multiple approaches and solutions and can take a creative idea and put it into practice.
• Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors.
• Client Centricity: Uses insights from customer relationships to anticipate their needs and provide services beyond their expectations. Actively seeks information to understand client issues, expectations, and needs.
• Effective Communications: Able to effectively communicate across a number of communication settings and regularly does so. Takes time to consider what the partner knows and cares about, drafts messages, and rehearses so that they are confident delivering the content of the message. Seeks input, checks understanding and presents message in different ways to improve understanding.
• Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.

Skills / Experience Levels:

• 8 years’ experience working with mainframe Storage Management.
• Bachelor's degree (Computer Science or Engineering degree preferred) or equivalent work experience.
• Good communication skills with the ability to articulate to partners and technical teams.
• Demonstrable experience in Enterprise Storage Management of z/OS environment.
• Enjoy learning and love sharing your knowledge with others.
• Work independently and are self-directed.
• Detail oriented and perseverant individual.
• Ability to apply a basic understanding of how multiple areas collectively integrate to contribute towards achieving business objectives
• Positive attitude with the commitment to get the work done.
• Enjoy collaborating with others and working as part of a cross discipline team.
• Self-starter with good problem solving skills and you continuously look for ways to improve things.
• Understand the importance of prioritization of your work.
• Care about providing a great experience to the users of your system.
• Mainframe storage management support experience with extensive exposure to one or more of the following categories: Hardware, Catalogs, SMS, Performance, Capacity, Replication Technology, Reporting, and Analytics.

• Accustomed to supporting a 24x7 high value operation, a rapid rate of technical change, expectations of high reliability and adherence to change control disciplines.
• Storage Management experience, preferably in a major financial institution.
• Experience participating in technical evaluations and research.
• In depth technical knowledge of a variety of the following :

Software:

• IBM z/OS utilities & JCL
• DFSMSdfp, DFSMShsm, DFSMSdss

• DFSMSrmm, CA-1
• TREX, SAS/MXG, TDMF, SRDF, GDPS
• Monitors: CA-Vantage SRM, RMF, Omegamon

• Microsoft Office, Sharepoint

Hardware:

• DASD and Tape infrastructure in relation to Mainframe environments.
• IBM DS8K, EMC PMAX, IBM FS9000
• IBM TS4500, TS1160 & TS7700

Recovery Processing:

• Continuity of Business
• Backup/Restore processes
• Tape & Disk Replication
• IBM GDPS/MzGM
• IBM TS7700 Grid

Additional:

• Capacity Management
• Performance Management
• Audit & Controls
• Project Management

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jun 24, 2024

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