Citi

Head of Services In-Business Operational Risk and Resiliency, Managing Director

New York, NY US
USD 250k - 500k
Search for More Jobs Talk to a recruiter now 💪
Description

The Services In-Business Operational Risk and Resiliency Head is a first line of defence specialist who oversees, manages, and executes operational risk and control responsibilities and drives operational resilience, including continuity of business and crisis management.

The role holder will support the Services Exco and work with the Global Services Product and Cluster Business Heads, Controls Heads, Services partner teams (Operations and Technology) to establish and monitor a robust framework that enables effective operational risk and control management. This includes assessing and providing objective views on risks, controls, and trends, and implementing change as required, for all operational risk types (Third Party, Fraud, Processing, cyber, data etc). The role holder will work proactively with stakeholders to drive books of work to remediate root causes of issues and operational risk events.

This position will report directly to the Head of Services Controls and Regulatory Management.

Key Responsibilities

  • Drive, support and enable the Services business operational risk management strategy
  • Identify, quantify, prioritize, and report key risks and vulnerabilities within the Business.
  • Lead the operational risk events cycle, which includes the escalation, capture, management, and analysis of operational risk events.
  • Act as a subject matter expert on operational risk and resiliency to provide specialist risk and control advice and guidance and enhance the underlying risk management and control processes to prevent, detect and mitigate existing risks and identify emerging risks; lead periodic reviews of the Business’s processes and controls, and validate changes because of such reviews.
  • Assess applicability of global policies and impact of local legal and regulatory requirements.
  • Maintain oversight over emerging and existing risks, issues, control weaknesses, control processes, corrective actions, control validations, and control enhancement initiatives.
  • Partner with controls, testing and monitoring leads to track progress to ensure timely completion, and work with the process owners to develop action plans that remediate any gaps
  • Establish and monitor KRIs across the different risk types
  • Support the Services business on all regulatory reviews and internal audits to ensure appropriate preparation, pre-review assessments and post-review remediation.
  • Drive the response to existing and new regulatory definitions of operational resilience and the associated programs to ensure business compliance with those programs
  • Stewardship of business disruption risk in the Services businesses whilst connecting dots across critical business services and processes
  • Represent the Services business globally in operational resilience governance forums.
  • Create structure for operational resilience programs for optimal utilization of resources, activities, and governance while meeting requirements of various regulatory bodies.
  • Ensure appropriate training and awareness of global Services staff on operational risk and resilience.

Qualifications & Leadership Characteristics

  • Broad experience in risk management including a successful track record of managing large complex enterprise-wide risk management programs at a large financial services organization.
  • Strong analytical and strategic thinker.
  • Pragmatic and execution focussed, linking frameworks to business processes and risk
  • Hands on operator and enabler, who can partner with business lines to understand and deliver effective risk management and controls solutions
  • Experienced risk challenger who balances risks vs. rewards aligned with corporate risk culture.
  • Understanding of the products and services Citi offers and how risk management practices contribute to other work across Citi / understand downstream impacts of decisions made.
  • Consistently reads diverse situations accurately and takes appropriate action to gain senior stakeholder commitment.
  • Strong leadership skills with a proven track record of working with a diverse range of skill sets and perspectives, recognizing that the power of Citi is the sum of its parts.
  • Track record of recruiting and managing talent and driving change; ability to manage through influence (e.g. management in the absence of reporting lines or with matrix reporting)
  • Ability to constructively challenge others at all levels and across boundaries to deliver better results.
  • Continuous improvement mind-set to solve for root causes, assess impact of actions and adjust as needed; simplify and standardize at every opportunity.

Education, Knowledge, Experience and Qualifications

  • 15+ years of domain experience in operational risk management in the banking/financial services industry with at least 5+ years in 1st, 2nd or 3rd line senior leadership positions.
  • Knowledge of Services business, products, and operations
  • Up to date understanding of key risk and control concepts, tools and trends relating to risk.
  • Strong, direct experience in regulatory engagement.
  • Ability to respond to challenges with creative solutions, adapts to changing business needs.
  • Demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature.
  • Acts as a role model for managing people, coaching, and serving as a mentor.
  • Champions diversity and seeks to recruit, retain, and develop talent. Supports mobility.
  • Excellent communications skills verbal & written. Active listening skills.
  • Masters’ Degree/specialized training in risk management, business and/or engineering related fields highly preferred.
  • Extensive experience in communicating with senior audiences including Boards - both written and verbal.

Development Value

  • A broad view of large, diverse, and complex Services business globally
  • Opportunity to grow in a challenging business environment.
  • Engagement with all aspects of the business, within Services and across Citi

------------------------------------------------------

Job Family Group:

Risk Management

------------------------------------------------------

Job Family:

Business Risk & Control

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

New York New York United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

Oct 01, 2024

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citi
Citi
Banking Credit Cards Financial Services Wealth Management

0 applies

1 views

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 401 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Frequently Asked Questions

  • We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
  • Salaries for the engineering jobs on our site range from $100K-$200K. On average, senior engineer positions on our EchoJobs are about $160K.
  • The EchoJobs positions have been sourced and vetted from the top companies to work for in the US as a software engineer, including LinkedIn and other reputable job sites. We also have syndicated jobs from companies that have just raised funding, as well as those that have great unique products and culture. From all of these sources, our founder, Morgan, has also resourced the company's authenticity in terms of their website, public appearance, and more.
  • Yes, our users asked us for just this, so now our search filters allow you to search for your top jobs via location, as well as by onsite, remote, or both. Approximately 30% of our jobs are remote, so you’ve got the best options for you!
  • We have not yet implemented this option, but are considering doing so in the future. For the moment, you would need to cancel your subscription, and resubscribe when you wanted to come back.
  • We add new jobs to EchoJobs every day! We scan our sources for the newest jobs, verify them, and post them to EchoJobs within minutes. We add about 2,000-3,000 new jobs for you each day!
  • From starting your job search to getting hired, the entire job search process can take us software engineers anywhere between 3-6 months. However, at EchoJobs, we’re striving to shorten this duration by finding the best, newest jobs for you, so you can do less job searching, and more applying.
  • We’d recommend checking EchoJobs daily, as we add new jobs to the site each day. Additionally, if you got a chance to read our previous email on “what makes EchoJobs different from any other job search tools,” we also recommended that you set a job alert based on your job filters, so if you get emails on those new jobs, you could be checking more than once per day.
  • If you decide to continue with us after the 1-month trial, we definitely recommend this, as we all know it usually takes 3-6 months to find a quality job as a software engineer these days. So to best support you, we just adjusted our membership options at EchoJobs to monthly, 3 months, or 12 months (this option is more for passive job seekers looking a little bit for the future if they want to come back to work or make a job switch potentially. This lets you see what’s out there in case an even better fit job becomes available.)
  • EchoJobs is truly the only job site of its kind. We want to be THE spot for you to find the best job for you, and haven’t encountered any other company doing this. Other job sites are in niches besides software engineering or focus on a small portion of engineering jobs (like a specific coding language). In the words of Morgan, our founder, “I think what makes EchoJobs different is the amount of jobs, frequency that we add new jobs (we add 2,000-3,000 new jobs daily!), and the powerful search engines to find exactly the job you want more easily and efficiently. We can provide you with the most jobs that are vetted by us, we’ll continually find more new jobs for you, and we make it easier for you to apply and get hired.

What Fellow Engineers Say