Global Hospitality Services Project Lead, UK, Europe & MEA

The core function of the Operations Support Specialist (GHS UK, Europe, MEA Project Lead) is to offer functional, administrative and operational support to the team who manage Citi’s Global Hospitality Services in UK, Europe & MEA. The successful candidate will be accountable to the Management team.

GHS UK, Europe and MEA, deliver a broad array of core products as well as a significant number of services tailored to local business requirements. These products include Chauffeurs, Colleague & Client Dining, Conferencing, Fitness Centres, Reception and Vending Services. We are a dynamic and team with a wide remit, we support the entire firm and engage at every level to bring 5-star service and experiences for our colleagues and clients that strengthen “brand GHS”.

For this role; the successful candidate will be providing administrative support for the management team, assistance with their day-to-day tasks and supporting oversight of operations, with specific Project management for Citi Tower (LCT) in London and Project Waterfront South Central (WSC) Ireland. The role is based at the UK, Europe & MEA headquarters at Canary Wharf in London.

What you'll do

• Managing Project Citi Tower in London and Project WSC in Dublin, supervising task timelines on site at Canary Wharf and any future projects.

• Diary management for the GHS UK, Europe & MEA management team, managing team priority and maintaining focus on deliverables.

• Project support: minute taking, collating and analysing data, preparing presentations, and briefing documents, co-ordination of stakeholder groups to obtain direct feedback on plans / concepts and the implementation of suggested action points as appropriate.

• Monitoring the progress of partner divisions in completing any agreed actions and keeping stakeholders abreast of developments that could impact progress.

• Optimisation of operating practice, developing, and maintaining the department’s extensive process flow library across our portfolio of services, cultivating best practice for operations and sharing within and across regions.

• Working onsite in Canary Wharf with Citi’s Approved Vendors to ensure continuous improvement in the delivery of exceptional service in the most cost-effective manner.

• Maintaining a proactive presence within the operations in London to measure service levels & key performance indicators (KPIs) in line with leading best practice.

• Developing strong working relationships with other key functions on whom we rely for support, i.e., Finance, Citi Global Sourcing (CGS), Business Office Shared Services (BOSS), Citi Security & Investigative Services (CSIS), and Real Estate Services (RES).

Development Value

The candidate will develop a broad understanding of Citi’s business operations and organisation with an in-depth knowledge of a diverse range of services. Exposure across all levels of a leading global financial firm.  A positive attitude towards developing the role will bring sustainable growth, accepting responsibility, acting with initiative and integrity will help deliver a wider future remit within GHS.

What we’ll need from you

• Demonstrable project and operational management experience within a demanding fast-paced environment.

• Confident at dealing with all levels of seniority within the organisation

• A desire and drive for continuous improvement, adaptable to change, genuine passion for delivering excellent services and standards

• A strong team player with sound judgement and decision-making skills, planning and time management competencies

• Experienced at exercising diplomacy to influence teams outside of one’s control

• Strong organisational, analytical and problem solving skills. Organised, multitasker, skilled communicator, innovative, cordial, professional, patient and mature by nature.

• Previous involvement in the process of contracting and managing external soft service suppliers, understanding commercial aspects of service provision and outsourcing services. Experience with setting budgets and monitoring services levels, KPIs & financial performance of contracts preferred.

• Candidates would ideally have a higher education background, however exceptional candidates who do not meet the educational criteria may be considered, provided they have the necessary skills and operational experience.

• Experience of MS Project and Visio preferred.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Programme  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

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