Business Lead Analyst - C13 - HEREDIA Heredia Costa Rica

Responsibilities:

• Onboarding:

• Performs on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS).

• Perform Workforce Tracking: Rate Analysis, location and contractor attrition reporting work across Digital organization, Citi Staffing office, Citi enterprise Supply Chain (ESC), and Finance Independent projects and assignments as needed in the broader Business Management team.

• Contributes to and / or creates internal communications. Creates and prepares reports, metrics and presentations. Provides expertise in own area and an advanced level of understanding of the principles of the sub function.

• Understand and ensure compliance against Citi Policies regarding Non-Employee management.

• Follow documented processes regarding Non-Employee management.

• Acting as the first point of contact for queries from clients and escalating as appropriate for resolution.

• Managing a high-volume workload of queries to resolution through emails, telephone calls and instant messaging tools.

Labor/Software Support:

• Responsible for consistent supplier management and governance

• Supplier risk management including initial risk assessments and ongoing monitoring as a Business Activity Owner (BAO)

• Responsible for consistent execution of contracts in accordance with Citi Expense Management Policy (CEMP) and Citi’s Third-Party Management (TPM)

• Statement of Work (SOW) management including requests, approvals, resource onboarding and off-boarding

• Work across Technology Organization, Citi Staffing Office, Citi Enterprise Supply Chain (ESC), and Finance

• Independent projects and assignments as needed in the broader Business Management team.

• Contributes to and / or creates internal communications. Creates and prepares reports, metrics, and presentations. Provides expertise in own area and an advanced level of understanding of the principles of the sub function.

• Works on mergers & acquisitions and outsourcing / right placement activities.

• Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives.

• Acts as advisor or coach to new or junior-level employees; allocates work. Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.

• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services. Persuades and influences others through comprehensive communication and diplomacy skills.

• Act as first point of contact across full lifecycle including supplier selection, onboarding/due diligence, contract negotiation, performance management, contract renewals and off-boarding/termination.

• Ensure quick identification and remediation of supplier issues, drive down issue recurrence and overall issue rate across suppliers.

Qualifications:

• 6-10 years experience

• Must be extremely organized, motivated and a self-starter

• Ability to prioritize is key as is ability to juggle several tasks at once.

• Must work well under pressure whilst, enthusiastic, hard-working and positive

• Desire to improve processes

• Excellent oral and written communication skills and ability to facilitate discussions

• Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge

• Team player and relationship management skills

• Ability to work under pressure and manage tight deadlines

• Willingness to ask questions, challenge the process and seek out answers

• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative

• Excellent analytical and problem solving skills

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Skills

Candidate must demonstrate the following behaviors / skills.

• Ability to participate in discussions around process improvement, procedure enhancement and offer suggestions for improvement.

• Ability to Work as a team to accomplish objectives and perform other duties as assigned.

• Exchange ideas and information in a concise and logical manner

• Strong organizational and follow-up skills – follow through to complete project with minimal supervision.

• Must be proficient in Excel (pivot tables) and SharePoint and other Microsoft Office Applications

• Motivated self-starter with the ability to manage multiple priorities and a significant volume of diverse tasks while consistently delivering high quality work.

• Proven ability to execute against aggressive timelines, within an environment of organizational change, while adhering to our leadership principles.

• Ability to work with resources at various levels of the organization.

• Strong communication, presentation, and negotiation skills

• Experience working through a competitive bid process (including RFP, evaluation criteria, demos/interviews, scoring, and selection)

• Relationship/contract management expertise - defining & overseeing SLA performance.

Key Competencies and Characteristics:

• Collaborative partner – partner across business areas, build trust, and facilitate strategic decision making across silos to drive to common solutions/platforms where it can accelerate progress against our business objectives.

• Comfortable w/ technology and data – comfortable working with highly technical personnel (e.g. software engineers, operations specialists, and project managers) to drive consensus on digital platforms and capabilities.

• Strong communicator – ability to communicate complex situations clearly and effectively across all levels within Citi’s organizational hierarchy as well as different functional areas.

• Organizational savvy – knowledgeable about how organizations work; knows how to get things done both through formal channels and informal network; understands the origin and reasoning behind key policies and practices; understands the culture of organizations and how to maneuver through them to get things done.

• Manages ambiguity well - ability to manage through ambiguity; can effectively cope with change and shift gears comfortably; can decide and act without the full picture.

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