Application Support Tech Lead Analyst

The Application Support Tech Lead Analyst accomplishes results through the management of professional team(s) and department(s). Citi technology are seeking a highly motivated front office IT professional to lead our Production Services function support group in Mississauga.The Rates Risk Support team is primarily responsible for the production environment of the Simpliciti application, covering a range of services from Cloud computing, Data repository technologies, to Risk and PNL consolidation, providing application support for multiple lines of business within Markets.

We are searching for a highly motivated and enthusiastic person who will lead the Risk Services function for the Rates businesses. We work in partnership with business and technology; running the application production platform, providing quick resolutions to their issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

The role will entail people management, working closely with senior business partners – primarily in NAM (New York), developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions

You will develop detailed knowledge of multiple business areas and functions, coupled with strategic technologies in this exciting opportunity.

You will be working closely with your counterparts in India, Singapore, Shanghai, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.

Responsibilities:

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.

• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

• Communicate effectively with operations and technology partners on a regional or global basis.

• Working closely as a trusted partner for senior business heads

• Be involved in people development and deputize for the regional support manager

• Performs other duties and functions as assigned

Qualifications:

• 6-10 years experience in an Apps Support role would be an added advantage, but not essential

• Experience with people management

• Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications

• Experience with application support would be an added advantage, but not essential

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Consistently demonstrates clear and concise written and verbal communication skills

• UNIX environment

• Databases - Oracle, MS SQL, MongoDB

• Knowledge on Geneos ITRS / Couchbase / RabbitMQ / AWS would be an added advantage

• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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