Application Management Production Support Lead
Real job — pulled straight from Citi’s careers page · Verified August 28, 2026 · No reposts.
Job description
Citi is hiring a Application Management Production Support Lead — a full-time, based in Pune, Maharashtra role. Apply directly on Citi's careers page below.
Application Management/ L3 Production Support Lead - Dot Net, SQL
Location: Pune Maharashtra India
Remote Type: Hybrid
Time Type: Full time
Job Description
Application manager is responsible to manage multiple applications within organization.
Responsibilities:
- Monitor application component related alerts in internal portal like Vulnerability Assessment, End of version support alerts
- Maintain App Hygiene and overall health
- Monitor FID alerts, App server upgrades.
- Support Internal/external Audit, certificate expiry details and coordination with Dev team for vulnerability related issues resolution.
- Provide app related details to various global teams as and when asked.
- Continuously update interna portal with application related details
- Ensure essential procedures are followed and help define operating standards and processes
- Serve as advisor or coach to new or lower level analysts
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Responsibilities:
Perform the Application Management role
Maintain application hygiene and address any Risk & Control items
Work with Risk & Control team to front any audit or regulatory queries
Ability to diagnose & address application issues
Manage L3 Fixes and UAT environments
Manage L3 team to analyse, fix, perform SIT, coordinate for UAT and deliver to production
Be the SPOC from the Development team to Production Support
Work with Production Support team to prioritise problem tickets
In case of any outages, work with Production Support to provide Development support to revert to BAU
Manage UAT environments including health check, UAT support
Manage Senior Stake holders and communicate effectively and professionally at all times
Qualifications:
11+ years of IT experience preferably with financial services
4+ years of application management experience, especially large size IT projects
Experience of managing UAT/L3/Production support
Development background with skills in in Microsoft technology which includes C#, .Net Core, Windows Services, Scheduling, Multi-Threaded Application, APIs, and MS SQL Server.
Knowledge of SQL Server database is required.
Strong communication, analytical, problem solving and time management skills
Experience with Jira / Confluence
Able to work as part of a virtual team in a culturally diverse background
Education:
- Bachelor’s degree/University degree or equivalent experience
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Development------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Frequently asked questions
What skills are required for Application Management Production Support Lead at Citi?
The required skills for Application Management Production Support Lead at Citi include: C#, .NET, API, SQL Server, JIRA, Confluence.
What is the seniority level for Application Management Production Support Lead at Citi?
Application Management Production Support Lead at Citi is a Senior / Manager level position.
How do I apply for Application Management Production Support Lead at Citi?
You can view the full description and apply for Application Management Production Support Lead at Citi on EchoJobs: https://echojobs.io/job/citi-application-management-l3-production-support-lead-dot-net-sql-qb2kf.