Systems Engineer I (Citrix Engineer I), The US shift time

Key Responsibilities

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Support & Maintenance:
• Assist in monitoring, troubleshooting, and maintaining Citrix infrastructure [DaaS], and Citrix ADC (NetScaler).
• Provide first-level support for Citrix-related incidents and service requests, escalating issues, as necessary.
• Perform basic system administration tasks, including software installations, updates, and patch management within the Citrix environment.


User Management:
• Assist in managing user access and permissions within Citrix environments.
• Support end-users with Citrix-related issues, including connectivity, application access, and performance.


System Monitoring & Performance:
• Monitor system performance, ensuring optimal uptime and efficient resource utilization.
• Assist in the creation and maintenance of monitoring tools and scripts for proactive management of the Citrix environment.


Documentation & Reporting:
• Document all troubleshooting and resolution steps in the IT ticketing system.
• Provide regular reports on system performance, user issues, and support metrics.


Collaboration:
• Work closely with senior Citrix engineers to develop and implement improvements to the Citrix environment.
• Collaborate with other IT teams to ensure seamless integration and operation of Citrix services within the broader IT infrastructure.


Security & Compliance:
• Assist in ensuring that Citrix systems comply with organizational security policies and industry regulations.

Educational Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• 3-4 years of experience working in IT, with a focus on system administration or support.
• Good knowledge of Citrix technologies (XenApp, XenDesktop, DaaS and Citrix ADC) is a Mandatory.
• Good hands-on experience on CVADs, ADC and FSlogix profile solution.
• Basic knowledge on Azure, Windows 365 is a plus.
• Understanding of Windows Server environments and Active Directory.
• Basic networking knowledge, including DNS, DHCP, TCP/IP, and VPN.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.