Technical Consulting Engineer

Location: Bangalore, India

Remote Type: Onsite Only

Time Type: Full time

Job Description

Meet the Team 

We are CMS – Cisco Managed Service team whose main focus is delivering world class experience by solving complex challenges with their network. CMS team works closely with customer as their trusted technical advisor and collaborates closely with various other Cisco team, partners, 3rd party vendors. CMS take care of customer modern IT network infrastructure to ensure proactive monitoring; incident handing with aim to restore within agreed SLA to provide maximum uptime to customer business. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco.

Your Impact 

Being a Technical Consulting Engineer at CMS you will be working as trusted partner on customer Live network, solving complex issues, solve them & lead technical discussion with our customers. You will own the problem end-to-end to guide our customer which directly accelerate business outcomes.

• Work on Incidents & solve them

• Engage & work closely with various other teams to resolve technical issues

• Responsible for guiding & mentoring team on technology, problem solving

• Strive for continuous learning, result oriented team player

• Handle the escalated situation & exhibits technical leadership to manage the customer problem

Minimum Qualifications

Requires BE/BTech degree

• Min 8+ Yrs of NOC/TAC hands on troubleshooting experience
• Certification – CCNA, ITIL
• Strong Technology knowledge – L2/L3 networking protocols, Routing & Switching, EIGRP, BGP, MPLS, OSPF, SDWAN
• Good hands-on troubleshooting experience on LAN/WAN network, Nexus -2K/5K/7K/9K
• Hands on experience in performing RMA/SWAP of Cisco switches, routers independently & remotely

Preferred Qualifications

Certification – CCNP, SDWAN, CCIE

• Automation knowledge – Python, Unix/Citrix, AI Tools

• Proven ability to mentor & develop junior engineer

• Drive improvements plan focused on customer, Team efficiency

• Ability to learn & adopt new technology & engage with various team to drive initiative

#WeAreCisco 

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. 

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Disclaimer

To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:

• be in direct response to an application you have submitted through the company career site
• begin with screening or an interview
• originate from a Cisco email address, and
• be conducted across email, phone, or WebEx

Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.

If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.