Software Engineer

Location: San Jose, Costa Rica

Remote Type: Hybrid

Time Type: Full time

Job Description

Meet the Team
 
In today’s complex, fast-moving environment, our Go-To-Market and Customer Experience teams need more than just tools: they need a connected, consistent, and intelligent experience. That’s where we come in. The Cisco CETO (Connected and Engineering Transformation Office) mission is to operate and deliver solutions that drive: One Team. One Experience. One Cisco.

CETO is a team of builders, collaborators, and change agents. We bring together the expertise in CRM architecture, data governance, marketing, sales and partner compensation, AI and automation – all under one roof.

 
Your Impact
 

You will be a pivotal force in shaping Cisco's technological landscape, driving innovation to deliver exceptional customer and partner experiences. Collaborating across multi-functional teams, you will design, develop, and optimize scalable and robust technical solutions across diverse platforms, including Salesforce and advanced backend systems. Your expertise, often integrating cutting-edge AI/ML capabilities, will streamline critical business processes, enhance operational efficiency, and unlock new data-driven insights, directly contributing to Cisco's strategic goals and global impact. 

Minimum Qualifications

• Education and Core Experience:
  Bachelor’s degree in Computer Science, Engineering, or a related field, with 3+ years of experience in software design, development, and delivery for web or cloud-based enterprise applications.
• Technical Expertise  could be on any of these:
  • Front-End: Advanced skills in modern JavaScript frameworks (React, Angular, or Vue), TypeScript, HTML, CSS, and responsive UI/UX design.
  • Back-End: Expertise in server-side languages (Java, Python, Node.js, or C#), API development (REST/GraphQL), database design (SQL/NoSQL), and scalable microservices architecture.
• Integration & Cloud Proficiency:
  Proven experience integrating with third-party systems and cloud platforms (AWS, Azure, or GCP), authentication (OAuth, JWT), and event-driven architectures.
• DevOps & Engineering Excellence:
  Strong background in CI/CD pipelines, Git-based version control, automated testing, code reviews, and modern SDLC practices. Experience with containerization (Docker, Kubernetes) and monitoring tools is a plus.
• Agile Mindset & Communication:
  Experience working in Agile teams, with strong analytical and problem-solving skills. Excellent English communication skills to collaborate effectively in global teams.

Preferred Qualifications

Proven leadership in technical design, code quality, and architectural decisions on cross-functional projects. Experience mentoring and developing junior engineers is highly valued. Passion for ongoing professional development through certifications, experimentation, or community engagement. Eagerness to explore and apply new technologies.

• Salesforce: Strong hands-on Salesforce platform development (Apex, Lightning Web Components, Aura, SOQL, and declarative tools), with experience delivering end-to-end solutions in Sales or Service Cloud.
• Salesforce & Cloud Certifications:
  Salesforce Platform Developer/Administrator certifications, MuleSoft Developer/Architect, or equivalent cloud credentials (AWS, Azure, GCP). Demonstrated interest in expanding Salesforce or cloud expertise.
• Analytical Thinking & Problem Solving:
  Proven ability to troubleshoot complex integration issues, propose enhancements, and leverage analytics or AI to improve system efficiency and data reliability.
• Emerging Tech Skills:
  Interest in AI/ML, predictive analytics, intelligent automation, or low-code/no-code platforms.
• Collaboration, Communication & Documentation:
  Excellent collaboration skills for working across technical and business teams, with strong communication and documentation habits to ensure clarity and effective knowledge sharing in a fast-paced, innovative environment.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.