Failure Analysis Engineer (Hybrid)

Location: Guadalajara, Mexico

Remote Type: Hybrid

Time Type: Full time

Job Description

Meet the Team

We are Cisco's Failure Analysis and Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is tasked with delivering customer focused quality, reliable solutions, and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management.

Your Impact

Failure analysis & Prevention Segment lead will drive the improvements in the accuracy of the fault duplication and isolation.
* Experience with complex high speed board design and board bring-up.
* Install/upgrade/downgrade Sonic operating system on 8000 products.
* Provide direction and techniques on customer’s issues duplication and isolation.
* Engage Design engineering and communicate finding and resolutions for HW and SW field issues.
* Coordinate the Failure Analysis cases review meeting with Cisco teams and suppliers.
* Defect detection including containment analysis.
* Work closely with a cross functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issue.
* Articulate key technical issues to stakeholders, sense issues early, identify impact and partner to drive resolution.
* Ensure EMS partner’s deliver timely and accurate results in duplicating, isolating root cause of customer issues.
* Drive innovation, new technology/processes.
* Organize, plan, track and close-out design, components, manufacturing issues associated with the products.
* Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to commit to improvements in the accuracy of the fault duplication and isolation.

Minimum Qualifications

* Bachelor’s in electrical or computer engineering with 7+ years of related experience or Master's in Electrical or Computer Engineering with 5+ years of related experience
* Hands on exposure to hardware and/or software testing, new product FA test strategy, test development/deployment.
* Hands on experience on troubleshooting high complexity HW and ability to isolate to the defective component(s).
* Ability to decode hardware-related error messages and trace messages to hardware component error checker.
* Ability to simulate customer network failures and identify the failures in complex systems, subsystems, and components.

Preferred Qualifications:

* Experience with high-speed SERDES ()=25G) system design, signal integrity issues, and power distribution techniques
* Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal integrity, and Manufacturing teams.
* Knowledge of Silicon one ASIC architecture.
* Cisco certifications like CCNA is preferred
* Familiarity with networking components such as PCIe switches, PHY, retimers.
 

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.