Consulting Engineer | Service Provider - Malaysia

Location: Kuala Lumpur, Malaysia

Remote Type: Hybrid

Time Type: Full time

Job Description

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Meet the Team

The Customer Experience (CX) team is a group of extraordinary technical experts whose focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through groundbreaking technology design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco account teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver real business outcomes. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco.

Your Impact

As a Consulting Engineer, you will support the design and deployment of robust Service Provider solutions that drive key business outcomes.

You will assist in the end-to-end delivery of technical projects, helping to translate customer requirements into scalable architectures under the guidance of senior team members.

By partnering with Senior Engineers, you will contribute to the alignment of solution designs with customer goals throughout the delivery lifecycle.

You will provide essential technical assistance to support the resolution of network issues and contribute to the team by documenting processes, sharing knowledge, and supporting the development of repeatable delivery frameworks to enhance overall practice efficiency. 

Minimum Qualifications:

• Requires BS/BE/BTech degree or equivalent with 2-4 years of experience in a similar job role.

• Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers

• Service Provider related certification (CCNA, CCNP) is helpful and you have a drive for continuous learning.

• Knowledge of L2 / L3 networking protocols and technologies (IPv4/IPv6, STP/RSTP, OSPF, ISIS, BGP, QoS, Multicast).

• Knowledge of Unified MPLS Architecture

• Knowledge and hands-on experience on Cisco or any 3rd party routers and switches.

• Has knowledge of overlay technologies L2VPN and L3VPN.

• Has basic knowledge and understandings of Cisco SDN based technologies such as Segment Routing. 

Preferred Qualifications:

• Understanding of relevant Cisco technologies and delivery methods and builds skills in articulating technical concepts.

• Foundational consulting and collaboration skills.

• Knowledge and hands-on experience on ASR9k NCS55xx and Cisco 8k platforms.

• Knowledge of software programmability, automation (Python, GitHub, Ansible, Terraform and so on), orchestration, and/or virtualization technologies

• Leverages AI and automation to enhance delivery efficiency, innovation and customer outcomes, while also increasing personal productivity and focus on high-impact work.

• Proficiency in an additional language (Japanese) is preferred.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.