Consulting Engineer - India Customer Experience/Global CXC

Location: IND-PUNE

Remote Type: Hybrid

Time Type: Full time

Job Description

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Meet the Team

Cisco Customer Experience (CX) is a team of extraordinary technical experts whose #1 focus is to deliver a premier customer experience. We help our customers take on their toughest business challenges with network-centric solutions that accelerate adoption, expansion, and renewals. Our Consulting Engineering partners with some of the largest enterprises in the world to design, deploy, and optimize next-generation networks built on Cisco SD-Access, SD-WAN, and Routing & Switching — turning customer outcomes into measurable business value.

Your Impact

As an entry-level Consulting Engineer, you will join a team of senior technical experts and contribute to the deployment and operations of Cisco SD-Access, SD-WAN, and Routing & Switching solutions. This role is exciting because it's your launchpad into Cisco's enterprise networking practice — you'll get hands-on with the technologies powering the world's most critical networks, learn directly from senior engineers, and build the foundation for a long-term career as a customer-facing technical advisor.

• Support configuration, setup, monitoring, and documentation tasks for Cisco SD-Access, SD-WAN, and Routing & Switching deployments under the guidance of senior team members.
• Gather data, prepare project reports, and assist with system testing and analysis to inform problem resolution - using automation and AI tools to improve quality and speed.
• Help set up basic lab environments to replicate customer issues and validate solutions.
• Build foundational skills in clear, professional documentation — using automation scripts and AI-assisted tools, with appropriate validation.
• Participate in team knowledge-sharing activities and contribute to a repository of best practices and lessons learned.

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent of 2 years of related experience).
• Active CCNA certification.
• Foundational understanding of networking concepts (TCP/IP, LAN/WAN, routing and switching basics).
• Exposure to Cisco IOS / IOS-XE through coursework, labs, or internships.
• Familiarity with at least one scripting language (Python preferred).

Preferred Qualifications

• Curiosity about Cisco SD-Access and SD-WAN/
• Awareness of AI-assisted productivity tools and a mindset of validating outputs.
• Strong written and verbal communication skills with a willingness to learn and adapt to feedback.
• Collaborative, customer-first attitude and a passion for technology.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.