BENEFITS:

• 10 paid holidays per year
• 2 weeks of paid time off per year, the current year is pro-rated based on start date
• Access to the company’s medical insurance, including dental and vision
• Eligibility for life insurance and disability coverage for short or long-term disabilities or long- term care needs
• 401 (k) eligibility with employer contribution annually
• Reimbursement for relocation expenses up to a certain amount on a case-by-case basis
• Yearly bonus based on company performance
• Visa sponsorship

JOB DESCRIPTION/TYPICAL TASK BREAKDOWN:

• Ticket Escalations will come from Customer Support Tier2 counter parts that are looking for next level support on Telematics Issues. This will require Dealer interaction and collaboration with peers.
• Some issues may be easily resolved, but critical issues may require internal escalation. Technology Service Engineering team can be utilized to provide guidance and next steps to the Engineering Team.
• This individual will work with the Service Engineering team that covers Telematics Connectivity quality.

DUTIES & RESPONSIBILITIES:

• Provide Customer Support Tier2 escalation path for Technology.
• These tickets will come from all Products that have Telematics Solutions.

EDUCATION & EXPERIENCE:

• Years of experience: 1-2 years experience required.
• Degree requirement: Bachelor's degree in computer science, software engineering or relevant field required.

REQUIRED TECHNICAL SKILLS:

• Basic Understanding of Troubleshooting Theory
• Electrical Background
• Schematic Understanding
• J1939, Ethernet, and Modbus Protocol Understanding
• Utilization of various data sources including AI

We are committed to building a diverse, inclusive, and global team. Candidates must be authorized to work in the United States. We are pleased to offer visa sponsorship for eligible and qualified individuals.

Cintal provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunities apply to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Cintal is a forward-thinking global technology company that develops and provides cutting-edge products and services to various industries such as heavy equipment, industrial, defense, agriculture, and medical. With our dedicated team of experienced technical professionals, Cintal aims to add value for its customers by leveraging advanced technologies to reduce product costs, shorten design and development lead times, and accelerate the introduction of high-quality products to the market.