CIMB Group is hiring a Generative AI Solution Project Manager — a full-time, based in Indonesia role. Apply directly on CIMB Group's careers page below.
STA - Gen Ai Solution Project Manager 1124
Location: Indonesia
- Strategy and Planning
- Develop a comprehensive Gen AI strategy for optimizing contact center operations using generative AI tools and models.
- Create the Gen AI project roadmap and set priorities for short-term and long-term goals for AI deployment in the contact center and across other products.
- Collaborate with cross-functional teams, including IT, data science, and customer service, to ensure alignment with business objectives.
- Identify key trends in Gen AI and emerging technologies to recommend future initiatives and enhancements.
- Business Performance and Management
- Monitor the performance and ROI of Gen AI initiatives in the contact center, ensuring KPIs related to customer satisfaction, response time, and operational efficiency are met.
- Oversee budget planning and resource allocation to ensure optimal investment in AI tools, technologies, and talent.
- Develop performance reports, analyze the success of Gen AI implementations, and make recommendations for continuous improvement.
- Manage relationships with AI vendors and ensure that the chosen technology aligns with business requirements.
- People Management
- Ensure collaboration across teams to implement Gen AI solutions efficiently and encourage a multidisciplinary approach to problem-solving.
- Establish clear goals and performance standards for team members, ensuring accountability and alignment with the overall project strategy.
- Regulatory Compliance
- Ensure all AI implementations comply with relevant data privacy, security regulations, and industry standards.
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This position will oversee the strategy, development and deployment of Gen Ai initiatives in the Contact Center, leveraging gen ai to enhance Customer Experience and Operasional effiviency.
