Executive, Production Management VN

Location: Viet Nam

Key Responsibilities:

Be responsible for responding to technical problems that occur abruptly and require immediate solutions

• Identify and resolve technical issues.

• Join the Production management team and report directly to Production Lead.

• Provide technical support and handle production incidents from internal/external customers.

• Proactively monitor the production environment in terms of resource utilization, API latency, API response codes, and other factors that may potentially cause production incidents.

• Collaborate with the team to deploy production changes/releases through CI/CD pipelines.

 

***Please be notified that this role requires 24/7 support for production (proactive monitoring Core batch at night, standby support at weekend/public holiday, follow on-call rotation with allowance)

 

JOB REQUIREMENTS

• Bachelor’s / Engineer’s Degree in Information Technology, Computer Science, Information Security, or a related field.

• At least 2 years of experience in DevOps / Cloud / Operations Engineer.

• GCP or Linux Foundation certification (CKA,CKAD) is a big plus.

• At least 3 years experience in developer or IT is plus.

Technical / Functional skills

• Hands-on experience with CI/CD, GitOps, and automation workflow tools such as Jenkins and GitLab-CI.

• Hands-on experience deploying and troubleshooting containerized applications using Docker and Kubernetes (K8s).

• Good understanding of Linux/Unix systems operation and basic networking concepts, including DNS, routing, firewalls, and load balancing.

• Familiarity with cloud platforms such as Google Cloud Platform (GCP big plus), AWS, or Microsoft Azure.

• Solid experience with monitoring and observability tools such as Prometheus and Grafana.

• Ability to investigate production issues, perform basic troubleshooting, and support incident recovery under guidance.

• Knowledge of SQL and NoSQL databases such as PostgreSQL, MySQL, and MongoDB.

• Basic understanding of security best practices, including SSH, SSL/TLS, VPNs, and firewalls.

• Understanding of API gateways and reverse proxies such as Nginx, Kong, ApiSix. Personal skills (Soft Competencies)

• Proactive, honest.

• Willing to learn new things.

• Ability to communicate well.

About Us

With operations that span 15 different markets across the region, the opportunity to expand your experience, test your capabilities, and exhibit your resilience is ample.  #teamCIMB  is always keen to welcome the ones who are ready to make that very special difference – for themselves and the bank.(Maintenance & Support) Production Operations Team responsible for the stability, and continuous availability of CIMB Vietnam’s digital banking and cloud-native production systems serving 3M customers.