Consumer, Retail Channels, Cards Tech Principal Specialist SG

Location: Singapore

Responsibilities:

Technical Support and Incident Management

• Provide level 2 support for consumer banking applications issues, for Consumer applications (such as ATM, eStatements, Digital Acquisition platforms - Personal Loan, Premium Financing, eMortgage)
• Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary)
• Follow IT Incident Management SOP, to track and resolve the tickets raised by users 

System Maintenance

• Conduct regular health check on Consumer Banking applications, including resource utilization and scheduled tasks completion status.
• Assist in applying patches, updates and fixes. Perform verification in testing environment pior to the implementation in production environment.
• Conduct post implementation verification after deployment of changes to production environment.

Project Delivery & Enhancements

• Lead end-to-end delivery for enhancement for Consumer applications enhancement, and work close with Project Delivery manager to deliver projects for Consumer applications.
• Support other projects which involved Consumer applications within the portfolio.
• Work closely with vendor to drive the analysis of business requirements, design technical solutions, and work with vendor to develop the enhancements for Consumer Banking applications.
• Coordinate testing (SIT/UAT), manage timelines, and ensure on-time delivery with no / minimal disruption to business operations

User & Application Support

• Assist bank users with Consumer application troubleshooting. 
• Support end-users in testing and validating fixes before deployment to production.
• Document recurring issues and contribute to knowledge base articles in Confluence.

Change & Release Support

• Assist in testing system changes, upgrades and parameters update.
• Follow IT Change Management SOP to ensure compliance and minimize disruption due from change.
• Validate / engage business users for post-implementation of functionality and fixes of reported issues

Compliance & Security

• Assist in audit preparations by providing the artefacts requested by the relevant parties.
• Report security vulnerabilities or suspicious activities promptly.

 

Requirements:

• Bachelor degree in IT, Computer Science or related fields
• Any professional certificate whether as business analyst/ architect/ technical like ITIL, middleware certification is good to have
• Min. 5 years in the same role/capacity in Application Management, preferably in banking sector
• Knowledge in application management and SDLC, ITIL/COBIT processes in a banking environment
• Experience in support and troubleshooting for Production and UAT/SIT (coordination and hands-on)
• Good sense in new technologies landscape
• Good communication skill and ability to present technical proposals to stakeholders
• Understanding of application infrastructures including hardware, storage, network, databases
• Experienced in any of the following areas will have added advantage
  • AWS and related technologies
  • Microservices, API Gateway
  • IBM WebSphere Application Server, IBM HTTP Server, JBOSS, Apache Web Server, Apache Tomcat, WebLogic Application Server 
  • AIX, Linux and Windows
  • Web development technology knowledge in areas like HTML, JavaScript, CSS, jQuery, Backbone.js
  • Mobile App developments knowledge in iOS and Android

The position reports to the Consumer, Retail Channels, Cards Tech Head SG, under Group Technology (GT) The role provides day-to-day technical support for the Consumer Banking applications, ensuring smooth IT Operations, quick incident resolution, and adherence to IT policies and procedures. This role assists in troubleshooting, respond to users enquiries, maintaining the stability of banking applications under the guidance of the Consumer, Retail Channels, Cards Tech Head SG. The role also involved in project the delivery of projects, enhancements and upgrades to uplift Consumer Banking applications capabilities, improve efficiency and support business growth