Position Overview

The L3 RPG iSeries System Support & Senior Developer role is a critical position within our IT Application team, ensuring the seamless operation and maintenance of our backend application develop under the IBM iSeries systems. This role is pivotal in managing and troubleshooting complex issues, providing third-level support, and collaborating with various teams to enhance application performance and reliability.

Key Responsibilities

Technical Support and Troubleshooting

• Issue Resolution: Provide advanced technical support and resolve complex issues related to RPG applications.
• Incident Management: Handle escalated incidents from L1 and L2 support teams, ensuring timely resolution and minimal disruption to business operations.
• Root Cause Analysis: Conduct thorough analyses of recurring issues to identify root causes and implement permanent solutions.

• Performance Batch Monitoring: Continuously monitor Batch process and make necessary adjustments to optimize efficiency and reliability.
• Release Management: Coordinate full Release Management process
• Rotative On Call support model

Collaboration and Communication

• Team Collaboration: Work closely with developers, system administrators, and other IT teams to ensure cohesive system operations and project implementations.
• Documentation: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guidelines for reference and training purposes.

Qualifications and Skills

• Fluent in Spanish & English
• Work Permit in Spain is needed to apply to this role (Preference Spain residents)
• Degree: Bachelor’s degree in computer science, Information Technology, or a related field.

• RPG Programming: Extensive experience in RPG, RPGLE, CL, and SQL programming on IBM iSeries platforms.
• Database Management: Experience with DB2 for iSeries, including SQL and embedded SQL programming.
• Scripting and Automation: Familiarity with scripting languages such as CL (Control Language)
• Troubleshooting Skills: Proficient in diagnosing and resolving complex technical issues in a multi-tiered support environment.

• Analytical Thinking: Strong problem-solving skills with the ability to conduct detailed root cause analyses and implement effective solutions.
• Communication: Excellent verbal and written communication skills to interact with technical and non-technical stakeholders effectively.
• Team Player: Ability to work collaboratively within a team environment, sharing knowledge and supporting peers.

About Cigna Healthcare

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.