Product Manager

Department: Product

Employment Type: Full Time

Location: London, London, London, UK, Hybrid

Key Responsibilities

• Supporting Product Owners in developing, maintaining and delivering product strategies, roadmaps and lifecycle plans across the product portfolio.
• Managing day-to-day product activities, including the creation and refinement of user stories, acceptance criteria and sprint priorities.
• Gathering, analysing and prioritising product requirements from members, stakeholders, partners and internal teams.
• Conducting market, competitor and member research to identify opportunities for product enhancement and innovation.
• Supporting the design, coordination and evaluation of trials, pilot initiatives and minimum viable products (MVPs).
• Maintaining product documentation, including requirements, specifications, feature backlogs, change controls and risk registers.
• Monitoring and reporting on product performance, adoption, member engagement, feedback and fraud prevention outcomes to support continuous improvement.
• Collaborating with cross-functional teams including Technology, Operations, Member Experience, Marketing and external partners to deliver successful product outcomes.
• Assisting in the preparation and execution of product launches and go-to-market activities, ensuring effective communication and adoption.
• Representing the voice of the customer by gathering, synthesising and championing member and stakeholder feedback throughout the product lifecycle.
• Preparing and delivering product presentations, demonstrations and training sessions for internal and external audiences.
• Managing assigned product and project deliverables, ensuring activities are delivered to agreed objectives, timescales and quality standards.

Skills, Knowledge and Expertise

• A degree-level qualification (or equivalent experience) in Product Management, Business, Technology, Marketing, Data, Project Management or a related discipline. 
• Experience in a product, business analysis, product operations, project coordination or similar role, supporting the delivery of products, services or change initiatives. 
• Understanding of product management principles, product lifecycle management and customer-centric product development. 
• Knowledge of Agile delivery methodologies, including backlog management, user stories and iterative development. 
• Strong analytical and problem-solving skills, with the ability to interpret data, customer feedback and performance metrics to inform decisions. 
• Experience gathering, documenting and prioritising requirements from a range of stakeholders. 
• Excellent communication and stakeholder management skills, with the ability to work effectively across cross-functional teams. 
• Strong organisational and planning skills, with the ability to manage multiple priorities and coordinate delivery against agreed plans.

• Professional certification or training in Product Management, Agile, Scrum, Business Analysis or Project Management. 
• Experience working with digital, data-driven or SaaS products within Agile environments. 
• Knowledge of product launch, go-to-market, MVP or innovation delivery approaches. 
• Experience within fraud prevention, financial services, technology, risk management or membership-based organisations

Benefits

• Remote working with approximately 2 days a month in the London office, although there will be a requirement to attend conventions, forums and events
• Generous annual leave, plus bank holidays 
• Private healthcare
• Excellent pension package through salary sacrifice
• Personal and professional growth
• Employee wellbeing – Wellbeing breaks, wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga.