Quality Assurance Analyst-Co-op Winter 2027

Location: Toronto, ON

Time Type: Full time

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

CIBC’s Risk Management team is hiring for Summer Co-Ops! This is a great opportunity to be a part of highly collaborative, agile team-based environment, solving problems to create meaningful change across the enterprise. Join our team and stretch your innovative thinking skills to help enhance the banking experience for the modern world.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

Important Information

• You must be currently enrolled in post-secondary education and returning to full time studies after term to be eligible, however, you do not need to be in a registered Co-Op program to be considered for this role
• Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document 
• You are a university student pursuing a Masters or MBA degree. Accounting, Finance, Business, Economics, Computer Science major is an asset, but not required
• You have a strong knowledge of MS Office - Word, Excel, PowerPoint
• Further clarity on the work location will be provided at the time of your interview. Please note all employees must work within their current jurisdiction and must reside within Canada
• Duration of term: 4 months (January– April 2027)
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us

How you'll succeed

• File Review & Compliance Assessment - Conduct independent file-level reviews to evaluate adherence to established quality and productivity metrics, and provide expert recommendations for improvement.
• Policy & Procedure Oversight - Assess compliance with credit policies, procedures, and delegated lending authorities for Collections/Account Management agents, underwriters, and lenders, identifying gaps and delivering actionable insights.
• Cross-Team Collaboration - Support reviews across other areas such as Private Wealth, Capital Markets, and Indirect Auto, ensuring consistent application of rigorous quality standards throughout Retail Banking and Account Management processes.
• Audit Support & Liaison - Act as a key liaison for internal and external audits, including insurers and Internal Audit, ensuring timely provision of information and supporting corrective actions for audit findings and ad hoc assignments.
• Continuous Improvement & Best Practices - Champion best practices, identify opportunities for process enhancements, and participate in team meetings to share expertise and insights.
• Risk Trend Identification - Analyze policy trends and issues that may expose the bank to risk, raising insights to support risk management strategies.

Who you are

• You have experience in risk management or quality assurance. You bring 2-4 years of relevant experience in credit risk, compliance, or QA within financial services.
• You can demonstrate experience in credit adjudication/underwriting. It's an asset if you have knowledge of internal systems such as COINS, CLASS, M-MORTGAGE, LCMS, ECIF, SAVVY, TARGET, ICBS, and/or CRS.
• You’re detail-oriented and analytical. You excel at conducting thorough reviews, identifying gaps, and providing clear, actionable recommendations.
• It is an asset if you are Bilingual in English and French.
• You’re a collaborator. You build strong relationships with colleagues and stakeholders, and thrive in cross-functional team environments.You’re adaptable and organized. You effectively prioritize tasks and adapt to shifting priorities to meet deadlines and deliver results.
• You’re proactive in continuous improvement. You seek out opportunities to enhance processes and share best practices across the team.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 31st Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Credit Services, Lending