Description

Our fast-growing startup is looking for a skilled, self-motivated problem solver to join our team as a Full Stack Software Engineer. As a Software Engineer, you will work closely with our product and quality assurance teams to design, implement, deliver and support our top-rated Customer Success platform. Join the team that proudly supports the highest ranked Customer Success platform on G2 Crowd, Capterra and Trust Radius – and be an important part to our continued success!

Primary responsibilities and day-to-day

Build innovative and performant features into our Customer Success platform using the latest engineering practices and technologies.
Write clear and maintainable full-stack code while working in a professional software engineering environment (source control, continuous integration, short release cycles, automated testing, etc).
Mentor junior level developers by providing meaningful code reviews and guidance on best practices.
Work with Support and Customer Success Managers to quickly identify and resolve customer reported issues. Provide root cause analysis and participate in continuous improvement initiatives.
Participate in standups, backlog refinement and other team meetings to foster communication across the teams (we are a process light shop that truly values people over process, but we have what is necessary).
Make pragmatic and data-driven decisions that will meet both business and technology needs.
Communicate with the Quality Assurance team on a regular basis. Work to deliver work in small chunks that can be tested early in the development process.
Perform performance troubleshooting/tuning of SQL queries, analyze memory and CPU utilization patterns and update code to be more performant.
Work with the Product and QA teams to flush out feature designs. Break work up into well-defined manageable units of work.
Participate in regularly scheduled security reviews. Review periodic security scan results and address any found security vulnerabilities.
Document key business workflows and software design.

Must-have skills and experience

5+ years working in applicable web stack (e.g. Microsoft .NET, Java, Ruby)
5+ years of working with a relevant front-end framework (AngularJS, Angular, React, C#)
5+ years developing and interacting with REST services
5+ years of relational database design and development (MS SQL Server, MySql, Oracle, etc)
SaaS/Cloud experience strongly preferred
Strong verbal and written communications skills
Demonstrated ability to work independently and without supervision. Ability to lead a team of engineers if needed is preferred but not required
Bachelor’s in Computer Science or related field or 5+ years of applicable experience