Modern Workplace Solutions Engineer

Location: West Allis, WI

Time Type: Full time

Job Description

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Children’s Wisconsin is seeking a skilled Modern Workplace Solutions Engineer to support and enhance our enterprise collaboration platforms. In this mid-level role, you will support Microsoft Teams, SharePoint Online, and related M365 technologies, helping our teams communicate securely and effectively so they can focus on delivering exceptional care to children and families.

Location: Remote

What you will do:

Mid-level role managing collaboration platforms and modern workplace technologies. Provides advanced support, configures policies, and contributes to governance and adoption initiatives.

Essential Functions

- Configures Teams policies (messaging, meetings, apps) and manages lifecycle.
- Provisions SharePoint sites, manages permissions, and applies retention labels.
- Provides Tier-2/Tier-3 support for escalated collaboration issues.
- Assists with adoption initiatives and delivers user training sessions or office hours.
- Monitors platform health and reports on usage trends.
- Collaborates with security and compliance teams to enforce governance policies.
- Participates in feature rollout planning and testing.
- Documents configuration changes and maintains accurate records.
- Participates in an on-call support rotation.

What you will need:

Education:

- Associate's Degree required
- Bachelor's Degree preferred or relevant experience

Experience:

- 2+ years of relevant experience required

Knowledge, Skills and Abilities

- Proficiency in Teams and SharePoint administration.
- Strong troubleshooting skills for collaboration tools.
- Understanding of governance principles for collaboration platforms.
- Experience with Teams voice and meeting room configurations - preferred
- Familiarity with AI-driven collaboration features. - preferred
- Microsoft 365 Certifications (Administrator) preferred but not required.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: