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Chewy

Associate Director, UX Research

Remote Bellevue, WA
USD 156k - 255k
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Description

About Chewy:
Chewy is dedicated to becoming the most trusted and convenient online destination for pet parents and partners everywhere. Our Product Design and Research team is a collaborative group passionate about crafting innovative, user-centric experiences that delight customers and elevate how they care for their pets.

Role Overview:
As an Associate Director, UX Research, you'll own research vision that crafts Chewy's next-generation products and services. You’ll work closely with product management, design, and engineering to ensure outstanding user experiences. This high-profile role offers the opportunity to innovate, drive strategy, and lead a dynamic research team to elevate the customer experience.

What You'll Do:

  • Lead Strategic Research: Guide cross-functional teams to craft customer-centric experiences at the intersection of research, design, content, and technology.
  • Drive Innovation: Influence key product investments and strategies that deliver long-term value for customers.
  • Team Leadership: Mentor and develop a growing team of UX researchers, encouraging a culture of collaboration and innovation.
  • Standardize Research Practices: Champion consistency and cohesion in UX research across Chewy’s products and services.
  • Build Talent: Recruit, develop, and retain UX research professionals while maintaining high quality standards.

What You’ll Need:

  • Experience: 8+ years in UX Research with 3+ years of leadership experience in fast-paced, high-growth environments.
  • Leadership: Leading and developing teams across multiple products, with a track record of motivating talent and delivering results.
  • Strategic Vision: Ability to set direction and build repeatable, balanced processes for long-term success.
  • Research Expertise: Strong understanding of UX research methodologies, User-Centered Design, and both qualitative/quantitative research.
  • Cross-Functional Collaboration: Experience working with teams with varied strengths, influencing key decisions, and delivering on business goals.
  • Communication: Excellent presentation and social skills, with the ability to distill sophisticated research into actionable insights.
  • Education: Bachelor’s degree in research, HCI, or a related field (or equivalent experience).
  • Travel: Occasional travel required.

Why Chewy?
Join a forward-thinking team that’s reshaping pet parents and partners everywhere. You’ll be empowered to make an impact, innovate, and grow alongside hardworking and dedicated colleagues.

Hub Locations & Work Arrangement:

  • Hub Locations: Bellevue, WA or Boston, MA 
  • Hybrid Model: 2+ days in hub location per week
  • Remote: This role is NOT a remote role.

 

 

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
 
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
 
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Pay Range
$156,000—$255,000 USD

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

 

If you have a question regarding your application, please contact HR@chewy.com.

 

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Chewy
Chewy
E-Commerce Pet Retail

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