Site Reliability Engineer

Location: Makati City, Philippines

Employment Type: Regular

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

Chevron supports its operations in the Philippines and worldwide through two subsidiaries: Chevron Philippines Incorporated (CPI), which manages downstream operations and markets Caltex brand fuels, lubricants and petroleum products, and Chevron Holdings Incorporated (CHI), a global business services organization. Established in 1998, CHI provides business support services in finance and accounting, information technology, supply chain management, human resources, customer service and marketing. It serves Chevron affiliates around the world and has grown to be one of the leading global business services organizations in the Philippines. The company has received various recognition as one of the country’s top employers and as a champion of diversity and inclusion in the workplace. 

At Chevron, we believe humanity can solve any challenge – including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow.

About the Role

We have an exciting opportunity for a Site Reliability Engineer. This role will be based in 6750 Building, Makati City.

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Responsibilities include, but are not limited to, the following:

• Use broad full-stack knowledge and experience for proactive incident prevention by baselining against expected service performance, process improvement from application of lessons learned, and utilization of data analytics to proactively identify problem areas and operational gaps.

• Effectively and efficiently lead product line agile teams in troubleshooting and resolving system problems, including analyzing application and critical system performance.

• Provide on-call operational support and serve as a technical resource during critical (P1) and major incidents supporting multiple technologies.

• Facilitate SRE technical assessments, identify gaps, and provide recommendations to product teams on SRE maturity journey plans based on Chevron’s SRE framework.

• Find opportunities to avoid future issues by improving logging and creating automated resolutions based on triggers. Develop automation scripts for repetitive tasks to eliminate toil / operations support activities.

• Oversee production environments by monitoring availability and maintaining a holistic view of system health.

• Measure and optimize system performance, continuously seeking innovation and improvement to meet customer needs. Align, collaborate, and build relationships with peers, company leadership, subject matter experts and users to improve knowledge of end-to-end DevOps / Site Reliability Engineering best practices.

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Requirements:

Knowledge, Skills, and Experience:

• Hands-on experience as an IT professional with Computer Science/ Management Information Systems (MIS) degree or related field equivalent experience.

• Demonstrated experience in on-prem and cloud architecture, Azure cloud, Windows and Linux OS, performance monitoring & management, troubleshooting (application and database), change management, API integration, and process automation.

• Analytical, troubleshooting, RCA (Root Cause Analysis) or postmortem skillset; knowledgeable with ITSM processes, especially Incident Management.

• Strong facilitation skills and ability to summarize complex information into succinct messages for non-technical audiences, remaining calm under pressure.

• Knowledge or experience with KQL, CI/CD pipeline with Ansible, PowerShell, and Shell scripting.

• Knowledge in Agile (SAFe) PI Planning, value stream mapping, scrum ceremonies.

Preferred Qualifications: 

• T-shaped/full stack infrastructure & software engineering skills to deliver end-to-end solution via best practices and team collaboration.

• Communication and Teamwork - Ability to communicate in a clear and concise manner, consider the views and concerns of others, achieve objectives through teamwork, and deliver consistently on commitments.

• Critical and Analytical Thinking skills - Ability to lead technical discussions, including Major Incident and problem resolution calls.   Solve problems of a complex nature.  Decipher and communicate issues and solutions to complex/advanced analytical problems. Apply ingenuity, creativity and innovative thinking to identify novel solutions to problems.

• Leverage knowledge and best practices of Site Reliability Engineering such as SLO, SLI, and SLA definitions, eliminating toil via automation, error budgets, emergency response (triage, postmortem, retrospective), demand forecast and cost-effective capacity planning to inspire others in supporting Chevron’s Agile/DevOps transformation.

• Preferred training/certifications:
  Microsoft Azure Administrator (AZ-104), Azure Developer Associate (AZ-204), DevOps Engineer Expert (AZ-400), Network (CCNA, JNCIA), Security (PCNSA, CISSP), Linux/Unix Administration.

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

Benefits     

• Competitive salary

• Allowances, medical and optical reimbursements

• Health care coverage for you and your eligible dependents

• Robust employee centred programs for health and wellnes

• Time-off to promote healthy work-life balance or to care for your family

• Annual corporate incentive bonus when the company meets established goals

• Recognition & awards program

• Long-term savings plan

• Life insurance

• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups

• Hybrid work model - work remotely from home several days a week

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent.  Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace. 

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