Dynamics 365 Engineer

Department: Technology - Engineering

Employment Type: Full Time

Location: London, London, London, Hybrid

Key Responsibilities

• Act as the technical owner and Dynamics 365 subject matter expert, shaping the platform’s development and roadmap.
• Design, build and enhance Dynamics 365, Power Platform and Dataverse solutions, including integrations with the Bank’s wider technology platforms.
• Build Dynamics capability in-house by establishing engineering standards, improving documentation and supporting automated testing and deployment.
• Ensure the platform is secure, resilient and well-governed, meeting the Bank’s security, data protection and operational resilience requirements.
• Provide expert support for incidents, changes and technical issues, driving continuous improvement in platform quality and reliability.
• Work closely with Customer Operations, Product and Technology to translate business needs into effective, well-engineered solutions.
• Share Dynamics expertise across Shared Bank Services, mentoring and upskilling colleagues to build wider team capability.

Skills, Knowledge & Expertise

• Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement, Power Platform and Dataverse, ideally within financial services or another regulated environment.
• Experience designing, building and integrating Dynamics solutions, including custom development, data modelling, Power Automate and APIs.
• Understanding of Dynamics application lifecycle management, including source control, testing and automated deployment.
• Knowledge of security, data protection and operational resilience, with an understanding of how CRM supports positive customer outcomes.
• Strong communication skills, with the ability to explain technical concepts and work effectively with both technical and non-technical stakeholders.
• A collaborative, delivery-focused approach with a passion for sharing knowledge and developing others.
• Experience working proficiently with Python, but not necessarily as a primary language
• A desire to broaden your technical skills beyond Dynamics, particularly across AWS based applications.
• Relevant Microsoft Dynamics 365 or Power Platform certifications would be desirable.

Job Benefits

• Competitive salary
• 25 days holiday PLUS your BIRTHDAY off
• Pension contribution with Royal London
• Life Assurance
• Private medical, dental and optical health insurance with Axa
• Hybrid working
• Free breakfast available