Customer Support & Operations System Engineer

About the team/role

We are seeking a dynamic and experienced Salesforce Customer Support Systems Engineer to oversee and enhance our customer support technology stack, including Salesforce Service Cloud, Talkdesk, ADA, Assembled, and other integrated tools. This role is pivotal in ensuring the seamless operation of our systems, supporting team members in their tasks, and collaborating with stakeholders to drive system improvements.

What you’ll do

• Lead the design and development of Salesforce applications using Salesforce Service Cloud to meet business requirements.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications and effective solutions.
• Implement Salesforce solutions using Apex, Lightning Components, Visualforce, and Salesforce configuration.
• Optimize and refactor existing Salesforce solutions to improve performance and scalability.
• Ensure data integrity and data security on the Salesforce platform.
• Provide technical leadership and mentorship to a team of Salesforce developers.
• Stay updated with the latest Salesforce features and best practices and drive the adoption of new technologies and methodologies.
• Lead the development of integrations between Salesforce and other enterprise systems.
• Prepare and maintain technical documentation for Salesforce solutions.
• Participate in code reviews to ensure high code quality and standard adherence.

What you bring

• Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
• 5+ years of experience in customer support systems, preferably with Salesforce Service Cloud.
• Proven expertise in administering Salesforce Service Cloud and related customer support technologies in an integrated landscape.
• Experience with Talkdesk, Ada, Assembled, or similar systems is highly desirable.
• Salesforce Administrator Certification or similar certification.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The base salary range for this role is $108,000 to $127,000 in Denver, CO.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.