IT Service Desk Engineer

Department: Research & Development

Location: Lakeside Portsmouth

Employment Type: Contract

As our next IT Service Desk Engineer, you’ll help keep everything running smoothly behind the scenes. From maintaining reliable cloud infrastructure to getting new starters set up from minute one, your work helps the whole business crack on.

Forget long lists, here’s what you’ll actually spend your time on:

• Keeping our core infrastructure running smoothly, from Windows Server and Active Directory through to DNS, DHCP and Group Policy

• Managing and improving our Azure setup so it’s secure, reliable and ready to scale

• Staying on top of patching, backups and disaster recovery, so issues don’t become incidents

• Setting up and managing devices using Intune and Windows Autopilot, making sure people can get up and running without the faff

• Troubleshooting when things don’t go to plan, from device enrolment to software deployments

• Looking after Google Workspace, including user setup, access and security

• Supporting identity and access controls like SSO and MFA, working closely with our Security team

It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:

• Experience in an infrastructure or systems engineering role, with a solid handle on day-to-day operations.

• Confidence working across Microsoft environments, from Windows Server and Active Directory through to Azure and device management (Intune, Autopilot).

• A good understanding of networking fundamentals like DNS, VPNs and firewalls.

• The ability to explain technical details in plain English so everyone can make informed decisions.

• A practical approach to problem-solving, using tools like PowerShell.

Nice to have, not essential:

• Experience with Google Workspace

• Microsoft certifications such as AZ-104 or MS-102

We believe great work deserves great rewards. Here’s just a taste:

• Competitive salary + annual bonus

• Employee Share Program

• Health, well-being and learning support

• Gym membership, Smart Tech Scheme and Cycle Scheme

• Birthday/Special day leave

• Buy & sell holiday scheme

• 1 week’s paid charity leave and much more!

How we’ll get to know each other:

• Screening call with one of our Talent Acquisition Partners

• 1st stage interview with our IT Manager

• 2nd Stage interview with our IT Manager and Key Stakeholders

If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box

Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.