Technical Product Manager

Location: Brampton, Ontario, Canada

Department: Information Technology

Workplace: on_site

Description

Charger Logistics is a world-class asset-based carrier committed to operational excellence, innovation, and customer satisfaction. We foster an entrepreneurial environment that encourages ownership, continuous learning, and new ideas.

We are seeking an experienced Technical Product Manager to drive business process improvement, product development, and AI-enabled automation initiatives. This role will bridge business stakeholders and technology teams, translating complex business challenges into scalable solutions that deliver measurable business value.

Key Responsibilities

• Partner with business stakeholders to investigate operational challenges, identify root causes, and recommend practical, data-driven solutions.
• Analyze existing workflows, business processes, and systems to identify inefficiencies, gaps, and opportunities for improvement.
• Lead requirements gathering and develop business requirements, user stories, acceptance criteria, process flows, and functional specifications.
• Manage product backlogs, prioritize enhancements, and align delivery plans with business objectives and stakeholder priorities.
• Identify opportunities to leverage AI, large language models (LLMs), intelligent document processing, and workflow automation to improve efficiency and reduce manual effort.
• Collaborate with development, data, and QA teams throughout the software development lifecycle (SDLC) to ensure successful implementation.
• Evaluate solution alternatives and communicate trade-offs involving business value, cost, technical feasibility, and risk.
• Coordinate user acceptance testing (UAT), validate business scenarios, and support implementation and change management.
• Define KPIs and success metrics and assess post-implementation results using operational data, user feedback, and performance indicators.
• Monitor AI-enabled solutions for accuracy, reliability, exceptions, and business impact, ensuring appropriate validation and human oversight.

Requirements

• 5+ years of experience in product management, senior business analysis, or technology-driven process improvement.
• Strong critical thinking, analytical, and problem-solving skills, with the ability to challenge assumptions and make evidence-based recommendations.
• Proven experience in requirements analysis, process mapping, product backlog management, and Agile/Scrum methodologies.
• Understanding of AI, LLMs, and workflow automation, including their capabilities, limitations, and risks.
• Experience collaborating with business stakeholders, software developers, QA teams, and technical leadership.
• Familiarity with SQL, Power BI, Jira, Confluence, APIs, EDI, or enterprise applications is an asset.
• Excellent communication, stakeholder management, and decision-making skills.
• Experience in logistics, supply chain environments is preferred.

Benefits

Benefits

• Competitive Salary
• Healthcare Benefit Package
• Career Growth