Security Agent Call Center - Afternoon Shift

Location: Parque Industrial Querétaro, Querétaro, Mexico

Department: Operations (LATAM)

Workplace: on_site

Employment Type: full

Description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding. This position will work in a dynamic environment and will collaborate closely with the Security department.

** English fluency is a must **

Afternoon shift 3:00 pm - 11:00 pm Saturday day off, alternate Sunday

Responsibilities

• Remotely monitor security cameras for suspicious or unusual activity
• Coordinate with internal departments in case of emergency or an accident
• Dispatch emergency calls to respond to video triggered incidents/situations
• Ensure the security of trucks
• Responsible for providing accident reports or video screen to Safety team in case of any accident
• Maintain familiarity with Workplace Policy and other office rules and regulations.
• Watch for any suspicious activity and disturbances. Assess danger and calls for assistance if necessary.
• Intervene to halt or prevent disturbances or other incidents and diffuse threatening or confrontational situations, if any.
• Assist in carrying out Emergency Response Plans in the event of an actual crisis.
• Electronically maintain accurate and complete security records
• Ask for proper and valid identification to everyone arriving to the yards, maintaining communication with them until situation is resolved
• Look for efficient resolution in the shortest time
• Keep our yards safe

Requirements

• English is a must

• +4 years experience as monitorist, security supervisor or similar
• Bachelor’s degree is preferred
• Team player
• Fast learning: Computer/ tech savvy and adapt to new software quickly
• Excellent communication skills – both written and verbal English
• Strong computer skills, must have experience with Microsoft Office
• Strong decision-making ability – shows good judgment and confidence
• Proactivity
• Attention to detail

Benefits

• Competitive Salary
• Healthcare Benefit Package
• Career Growth
• Saving funds
• Food coupons
• Life insurance
  

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

Please note that all information provided during this application process is confidential and intended exclusively for the specialized Talent Acquisition team at Charger. We also confirm that our contact is carried out only through official Charger channels and has no cost to candidates.