Senior Site Reliability Engineer

Reports To

Senior Manager, SRE

What You Will Be Doing

ChargePoint provides industry leading cloud services and applications for station owners to manage their charging infrastructure, drivers to keep their EVs charged, and for us to efficiently operate the worldwide network of charging stations. It is critical to provide a reliable charging experience to all stakeholders and maintain a 99.99% uptime.
An engineer in this role will be responsible for: Monitoring, troubleshooting and addressing live-site issues to maintain high availability, system performance and security Understand key user-facing metrics and develop SLIs, SLO targets and error budgets Consolidating complete infrastructure monitoring and alerting into a single system (Prometheus + Alertmanager), adding monitoring for missing use cases, enhancing alerts with contextual information (severity, links to dashboards, runbooks, etc.) and tweaking alerting to reduce false positives Upgrading & patching OS, databases, networking & other infrastructure components Optimizing on-call processes, leading incident management, post-mortems, root-cause analysis Continuously finding opportunities to improve system reliability and uptime e.g., by building self-healing systems, adding monitoring for critical scenarios, striving to automate manual processes

What You Will Bring to ChargePoint

SRE mindset taking a proactive approach to spotting problems, areas for improvement, and performance bottlenecks
Experience using observability tools and troubleshooting skills to quickly identify and fix complex issues in distributed infrastructure & software
Previous experience working in a fast-paced, fast-growing, and results-driven environment that demands consistent and enduring excellence
Ability to identify issues and develop and implement solutions to meet department and company goals
Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding deadlines

Requirements

• Bachelor's degree in computer science or other highly technical, scientific discipline
• 5+ years of experience managing distributed systems & web applications with high uptime requirements that are being used by 10+ millions of users 
• Experience with Linux and LAMP stack
• Experience with observability tools e.g., Newrelic, Prometheus, Grafana, Cloudwatch, Zabbix, ELK Experience on IaC tools like Ansible, terraform, terragrunt.
• Self-starter; strong drive, bias-to-action, commitment and work ethic; willingness to take on big challenges and own the results from brainstorm to execution
• Excellent written and verbal communication skills - Able to influence others effectively

Preferred

• Familiarity with cloud computing and AWS ecosystem 
• Programming experience for automating repetitive tasks
• Bonus: Not required but flexibility to work on an off-schedule e.g., evenings or weekends

Location

Gurgaon, India