As a Tier 4 Support Engineer at ChargeAfter, you’ll play a crucial role in troubleshooting complex technical cases in production environments, working closely with development teams, support teams, and external clients. You'll own escalations end-to-end, provide expert consultation, monitor financial applications, and contribute to our knowledge base. This role also involves mentoring support team members and becoming a subject matter expert in ChargeAfter’s financing business, APIs, and integration points.
- Perform deep investigation and troubleshooting to resolve technical cases identified in production environments
- Provide technical support by owning escalations from the start to the resolution
- Work closely with development teams, support teams, business and external clients
- Provide consultation and analysis services to technical and non-technical staff
- Be responsible for monitoring financial applications in a production environment using technical tools
- Contribute to the ChargeAfter Knowledge Base by identifying common issues and managing the knowledge
- Help coach and mentor other support team members
- Become a subject matter expert in the ChargeAfter financing business flow, Integration points, APIs, and the correlation between them
Work Hours:
- Ability to work Monday to Friday in a shift mode:
- 9 AM till 5 PM / 2 PM till 11 pm Israel time zone
- Ability to provide support during off hours when required
- Bachelor’s technology degree from a recognized institution, or equivalent experience
- 5+ years of experience in similar positions
- Background in software development or QA - Must
- Experience with cloud platforms (AWS, Azure, GCP) - Must
- knowledge of databases (MongoDB) and data structures - Must
- Programming skills in one or more languages (e.g., Python, JavaScript, etc.) - An advantage
- Familiarity with REST API structure - An advantage
- Experience in technical troubleshooting, debugging tools, logs, and monitoring systems (e.g. Grafana, Prometheus, Elastic) - Must
- Ability to work independently under pressure in a fast-paced environment
- Mother tang or advanced level of English, with both written and spoken communication skills
- Strong leadership and collaboration skills
You are:
- Self-motivated with a strong work ethic who’s passionate about clients
- Strong sense of ownership and “can-do” approach
- Interest in financial markets, Fintech technology in multiple channels (eComm, Instore, and so on)
- Able to work independently and with others, as part of an international team

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