Project/Program Manager - Global Services

The Chainalysis Global Services Team drives education and mastery of cryptocurrency technology and Chainalysis products throughout the ecosystem. Our team can command a room, build engaging content, and speak to every level of expertise. We know how our products are used in the real-world and help our customers become experts too.

The Project/Program Manager will play a key role in the Global Services team, driving the successful execution of initiatives to deliver Chainalysis products and services globally. This role is ideal for a highly organised, detail-oriented individual who thrives in dynamic environments and can seamlessly manage cross-functional teams. You will ensure that projects are delivered on time, within scope, and meet the company’s high standards of excellence.

In this role, you’ll:

• Lead the planning, coordination, and execution of projects across the Global Services team

• Define project scopes, objectives, deliverables, and timelines, ensuring alignment with business goals and customer expectations

• Identify resource needs, manage project budgets, and track project performance using appropriate tools and techniques

• Build and maintain strong relationships with internal stakeholders (finance, product, marketing, sales, customer success) to ensure alignment and smooth execution

• Act as a point of contact for stakeholders to communicate project status, manage expectations, and escalate issues as necessary

• Oversee cross-functional teams, providing clear guidance and ensuring each team member understands their roles and responsibilities

• Facilitate communication between teams, ensuring that progress is tracked, and any issues are resolved swiftly to keep projects on track

• Lead regular project meetings, ensure timely delivery of key milestones, and adapt plans as necessary to address any changes in scope or priorities

• Identify and mitigate risks and potential roadblocks, ensuring proactive problem-solving strategies are in place

• Provide leadership and support to the project teams in the resolution of complex project challenges

• Continuously review and improve project management processes to ensure efficiency and scalability

• Implement best practices in project management methodologies and tools to standardise the approach to project delivery across Global Services

We’re looking for candidates who have:

• Proven experience managing complex, cross-functional projects in a technology, SaaS, or professional services environment

• Strong organisational and multitasking abilities to manage multiple projects simultaneously and meet deadlines

• Exceptional communication skills to effectively manage stakeholders and ensure clear, concise updates on project progress

• A proactive, problem-solving mindset with a high degree of flexibility and adaptability to manage change

• Experience with project management tools (e.g., Jira, Asana, MS Project) and methodologies (Agile, Scrum, Waterfall, etc.)

• Ability to thrive in a fast-paced, dynamic environment, taking initiative and ownership over project deliverables

• Strong attention to detail

• Excellent verbal and written communication skills

Nice to Have Experience:

• Proven track record in project management, especially within the SaaS, software, or technology sectors

• Implementation or rolling out a Professional Services Automation (PSA) tool across teams

• Leading cross-functional teams and managing global projects with multiple stakeholders

• Working in customer-facing projects, ensuring deliverables meet customer needs and expectations

• PMP, PRINCE2, or similar certification

• Knowledge of blockchain technology and familiarity with cryptocurrency services is a plus

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture. 

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.