Manager of Project Management Office (PMO)

Location: Chicago, IL, United States; Hybrid

POSITION SUMMARY

The Manager of the PMO leads project management, business analysis, and Agile delivery for the ITS department, overseeing hybrid approaches to ensure consistent, high‑quality execution across enterprise initiatives. The role partners closely with ITS leaders to anticipate cross‑team impacts, manage dependencies and resources, and support coordinated delivery across the portfolio. Success requires strong communication, collaboration, and leadership, along with a commitment to continuous improvement and staying current with evolving Agile, hybrid, and AI‑enabled practices. The Manager guides delivery maturity, enforces governance standards, and supports strategic decision‑making across ITS.

DUTIES AND RESPONSIBILITIES

• Portfolio Leadership & Cross‑Functional Collaboration

• Lead the ITS project portfolio by managing intake, prioritization, capacity planning, and resource allocation aligned with strategic goals.

• Maintain clear visibility into progress, risks, dependencies, and cross‑team impacts through consistent reporting and coordination.

• Partner with ITS leaders to align timing, resolve workflow dependencies, and strengthen long‑range planning and prioritization frameworks.

• Delivery Methodology & Governance

• Maintain consistent PMI‑aligned delivery standards across Agile, hybrid, and traditional projects through standardized tools, templates, and documentation.

• Support teams with requirements development, backlog management, planning, and execution while applying lessons learned and emerging best practices.

• Ensure effective change management by guiding user readiness, communication planning, and transition support.

• Team Leadership & Human Capital Management

• Lead, develop, and coach PMO team members—including IT Project Managers and Business Solution Analysts—through effective work assignments, feedback, and performance management.

• Foster a collaborative environment that supports cross-functional learning, professional growth, and shared ownership of delivery outcomes, while partnering with ITS leadership on resource planning.

• Promote delivery maturity across ITS by supporting PM/BA development, training opportunities, and communities of practice.

• Financial & Resource Accountability

• Manage and track project budgets, expenditures, and vendor invoices to ensure financial accuracy and alignment with approved plans. 

• Identify and communicate budget variances early, recommending mitigation strategies when needed. 

• Support cost estimation, resource planning, and financial forecasting for ITS initiatives. 

• Optimize PMO human capital resources to ensure efficient staffing and workload distribution.

• Support for Implementation Activities

• Participate in after‑hours and weekend implementations, ensuring clear communication, issue escalation, and coordination across teams. 

• Provide leadership oversight during releases and production transitions to support smooth, successful deployments.

• Vendor Management, Analytics & Innovation

• Maintain consistent quality standards across ITS projects by enforcing testing protocols, acceptance criteria, and QA processes. 

• Support RFPs, vendor evaluations, SOW development, contract documentation, and monitor vendor compliance. 

• Coordinate smooth post‑project handoffs with Operations and the Service Desk to ensure strong user satisfaction. 

• Oversee PMO tools, dashboards, and KPI reporting to maintain visibility into delivery health and performance. 

• Analyze delivery trends, refine PMO metrics, and identify automation or AI opportunities to improve efficiency. 

• Stay current on evolving Agile, hybrid, and AI‑enabled practices while championing continuous improvement across ITS delivery.

QUALIFICATIONS

This position requires a Bachelor’s degree in Business, Information Technology, or a related field with 6+ years of progressive experience in project management, business analysis, and technology delivery, including leading complex multi‑team initiatives. Demonstrated experience leading a PMO or comparable project delivery function. PMP certification required. Scrum Master certification (CSM or PSM) plus 5+ years of experience leading Agile delivery across multiple teams or programs. Hands‑on experience with scaling or hybrid Agile practices (e.g., Disciplined Agile, SAFe); formal certification preferred. Proven ability to integrate Agile delivery into PMO governance, portfolio processes, resource planning, and cross‑team coordination.

BENEFITS AT-A-GLANCE

• Vacation, Sick and Personal, competitive PTO package

• Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance

• Short-Term and Long-Term Disability Insurance

• Long-Term Care Insurance

• Pet Insurance

• Parking Transit

• Prepaid Legal Services

• Brightstar 529 College Savings Plan

• Identity Theft Protection

• Hospital Indemnity Insurance

• Voluntary Critical Illness Insurance

• Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match

• Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago

• Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.

 

Salary Range: $105,000 – 115,000

Grade: S9

FLSA: Exempt 

Union: No

The Manager of the PMO leads project management, business analysis, and Agile delivery for the ITS department, overseeing hybrid approaches to ensure consistent, high‑quality execution across enterprise initiatives.