On-Site Junior Server Support - Call Center

Location: 3101 W Martin Luther King Blvd. Suite 425. Tampa FL, zip code 33607

Department: BPO Delivery

Job Description:

We are looking for a Junior Server Support (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux and VMware. 

Technical Requirements: 

• Provide remote L1/L2 technical support via phone, email, and chat. 
• Troubleshoot hardware and software incidents in enterprise environments. 
• Investigate problems in Windows Server, Linux, and VMware environments. 
• Analyze system behavior, identify causes, and provide technical solutions. 
• Assist customers in server configuration, installation, and administration processes. 
• Manage and document incidents in ticketing systems.
• Collaborate with escalation teams for complex technical cases.

Ideal Candidate:

• 1–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk. 
• Basic knowledge of enterprise server architecture and hardware components.
• Knowledge of Windows Server administration, Linux environments, or VMware virtualization. 
• Experience with troubleshooting and incident management processes.
• Analytical thinking and good problem-solving skills. 
• Ability to work independently in a dynamic technical environment. 
• Knowledge of RAID, BIOS, iLO/iDRAC, or virtualization concepts. 
• Certifications such as CompTIA A+, Server+, or similar technical certifications.
• Previous experience in enterprise technical support environments.

If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!