Senior Professional Services Consultant

Department: Global Security Services

Employment Type: Permanent - Full Time

Location: London, United Kingdom, UK - London, Hybrid

About the role

• Lead the planning, coordination, development and delivery of Cyber Incident Exercising engagements, including tabletop and live-play exercises, ensuring scenarios are realistic, relevant to the client’s operating environment and aligned to agreed objectives.
• Design and prepare exercise materials, including scenarios, injects, facilitator guides, participant briefings and post-exercise outputs, to support consistent, professional and repeatable delivery across client engagements.
• Facilitate exercise sessions with client stakeholders, encouraging discussion, decision-making and learning while capturing observations, strengths, gaps and agreed improvement actions.
• Produce clear and concise exercise outputs that summarise key findings, lessons learned and recommended actions for clients and internal stakeholders.
• Support Global Security Operations with pre-sales and sales conversations by translating technical service capability into clear business value for commercial buyers, prospects and internal stakeholders.
• Assist with scoping discussions, client requirement gathering and solution positioning for GSO services, helping ensure proposed services are practical, achievable and aligned to client needs.
• Support Incident Response operations by assisting with the triage and management of new cyber incident cases, helping to assess urgency, gather initial facts and coordinate appropriate next steps.
• Work with IR teams to maintain clear communication, case coordination and handover discipline during the early stages of an incident, ensuring clients receive timely and organised support.
• Support client onboarding sessions by explaining relevant services, operating models, escalation routes and engagement expectations in a clear and accessible manner.
• Contribute to the continual improvement of service delivery materials, processes and client-facing documentation, helping Solis Security maintain a high standard of professionalism, consistency and quality across engagements.
• Support the delivery and coordination of additional professional services engagements, including security assessments, and manage the coordination and oversight of technical services; such as penetration testing projects. 

About you

• Lead the planning, coordination, development and delivery of Cyber Incident Exercising engagements, including tabletop and live-play exercises, ensuring scenarios are realistic, relevant to the client’s operating environment and aligned to agreed objectives.
• Design and prepare exercise materials, including scenarios, injects, facilitator guides, participant briefings and post-exercise outputs, to support consistent, professional and repeatable delivery across client engagements.
• Facilitate exercise sessions with client stakeholders, encouraging discussion, decision-making and learning while capturing observations, strengths, gaps and agreed improvement actions.
• Produce clear and concise exercise outputs that summarise key findings, lessons learned and recommended actions for clients and internal stakeholders.
• Support Global Security Operations with pre-sales and sales conversations by translating technical service capability into clear business value for commercial buyers, prospects and internal stakeholders.
• Assist with scoping discussions, client requirement gathering and solution positioning for GSO services, helping ensure proposed services are practical, achievable and aligned to client needs.
• Support Incident Response operations by assisting with the triage and management of new cyber incident cases, helping to assess urgency, gather initial facts and coordinate appropriate next steps.
• Work with IR teams to maintain clear communication, case coordination and handover discipline during the early stages of an incident, ensuring clients receive timely and organised support.
• Support client onboarding sessions by explaining relevant services, operating models, escalation routes and engagement expectations in a clear and accessible manner.
• Contribute to the continual improvement of service delivery materials, processes and client-facing documentation, helping Solis Security maintain a high standard of professionalism, consistency and quality across engagements.
• Support the delivery and coordination of additional professional services engagements, including security assessments, and manage the coordination and oversight of technical services; such as penetration testing projects. 

Core Values