Field Service / Applications Engineer
Location: Duluth, Georgia, United States
Department: US Team
Workplace: on_site
Employment Type: full
Description
Job Summary
The Field Service / Applications Engineer provides technical support for inspection machines and systems. Responsibilities include installation, maintenance, troubleshooting, training, and customer support. The role also supports pre-sales technical activities, product demonstrations, and sample testing for customers. This position requires frequent travel to customer sites and collaboration with internal teams and headquarters.
Key Responsibilities
- Installation and Service
- Plan and coordinate system installations, including site preparation and logistics.
- Install machines and systems and ensure successful customer acceptance.
- Perform preventive maintenance, corrective maintenance, system upgrades, and retrofits.
- Troubleshoot and resolve hardware, software, and process issues.
Technical Support
- Provide technical support remotely and on-site for customers and partners.
- Conduct machine audits, process assessments, and operational improvement recommendations.
- Support testing and validation of new software features and system functions.
- Maintain training and demo machines at company facilities.
Customer Training and Support
- Train customers and colleagues on system operation, maintenance, programming, and best practices.
- Conduct Level 1 and Level 2 training sessions at customer sites and company offices.
- Monitor customer workflows and recommend improvements to maximize system performance.
Pre-Sales and Applications Support
- Support sales teams with technical demonstrations, evaluations, and customer presentations.
- Program customer sample boards for company inspection systems.
- Generate and present detailed reports on sample testing results and system capabilities.
- Assist with proposal preparation and technical consultations.
Reporting and Communication
- Prepare installation, training, evaluation, demo, and expense reports according to company policies.
- Maintain clear communication with customers, internal sales teams, and headquarters regarding progress, issues, and support requests.
Requirements
Requirements
- Bachelor’s degree in a technical discipline, associate degree, or equivalent technical training.
- 2–4 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields preferred.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and presentation skills.
- Strong computer and networking skills; mechanical aptitude required.
- Experience with 2D/3D AOI or SPI systems preferred.
- Familiarity with Windows 10/11, Windows Server (Linux experience preferred).
- Experience with relational databases such as MS SQL or MS Access preferred.
- Understanding of Statistical Process Control (SPC) in manufacturing environments preferred.
- Ability to interpret technical drawings and specifications.
- Proficiency with Microsoft Office tools including Excel (Pivot Tables), Word, and PowerPoint.
Travel Requirements
- Approximately 75% travel required, both domestic and international.
- Valid U.S. or Canadian passport required.
- Valid driver’s license and good driving record required.
Physical and Work Environment
- Ability to work with computers frequently.
- Ability to work in light industrial manufacturing environments, including exposure to noise and machinery.
- Ability to occasionally lift and move heavy equipment safely.
Benefits
- Health, dental, vision, and life insurance (including dependent coverage) with no employee premium
- 401(k) retirement plan with 5% company match
- Paid time off and company holidays
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