AI Product Specialist
Location: Remote - US
Department: Product Management
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
We are seeking an AI Product Specialist to optimize how our generative AI features solve customer problems. This role focuses on designing, testing, and refining the prompts and workflows that power AI capabilities. You will ensure AI outputs are accurate, useful, and aligned with customer needs.
Key Accountabilities:
- Design and refine prompts that power AI features across CentralReach products
- Test AI outputs for accuracy, clarity, consistency, and customer value
- Identify and resolve issues with AI behavior, including failure modes and edge cases
- Gather customer insights on workflow challenges and translate them into AI solutions
- Monitor AI performance metrics and recommend improvements
- Collaborate with Product, Engineering, and Responsible AI teams on feature development
- Create documentation and training materials for AI features
- Conduct systematic testing across diverse scenarios and high-risk situations
- Maintain prompt libraries and best practices documentation
Desired Skills & Experience:
- Bachelor’s degree or equivalent work experience
- Hands-on experience with LLMs and prompt design
- Strong problem-solving skills with attention to detail
- Ability to critically evaluate AI outputs from a user perspective
- Clear written and verbal communication skills
- Customer empathy and understanding of user needs
- Comfort working cross-functionally with technical and non-technical teams
- Basic understanding of software systems and APIs
- Experience with generative AI platforms preferred
- Light scripting or automation experience preferred
- Familiarity with healthcare workflows or regulated industries preferred
#LI-Remote
Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.
Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.
We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.
Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.
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