Systems Support Engineer

How You'll Contribute...

• Understand business functions and requirements to determine the appropriate technical solutions.
• Maintain, manage and setup A/V for meetings in conference rooms using Zoom and Teams rooms.
• Support Microsoft Teams admin center and Zoom Admin
• Support Google Workspace Enterprise Admin Console
• Support and maintain Microsoft 365 admin center and Microsoft Entra admin center
• Support maintaining Microsoft SharePoint admin center and Microsoft One Drive
• Support configuration of Single Sign-On services (Okta admin enter) and MFA services (Google/Microsoft Auth)
• Support configuration of Anti-virus (Sophos/SentinelOne)
• Support configuration and deployment of remote software deployment (MS Intune/Ninja)
• Basic support of virtualization environments, including VMware and Hyper-V
• Support with cloud infrastructure and services, such as AWS, Azure, or Google Cloud.
• Manage troubleshooting with Windows 10/11 and MacOS
• Support with mobile technologies including Apple IOS and Android
• Support with troubleshooting Lenovo, Dell, and Apple laptop issues.
• Support and troubleshoot printers, wireless, tablets, handheld devices, or other peripheral type technologies, including installation, configuration and support and recommend new technologies.
• Manage installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software
• Pack and ship out new hire and replacement laptops

What We're Looking For...

• 3-5 years working as a Helpdesk Engineer, Support Engineer, or IT Support Specialist.
• Fundamental MAC and PC hardware knowledge required
• Technical school degree or Bachelor’s degree in computer science is preferred, or equivalent work experience
• Must have experience managing Microsoft Intune and Entra ID
• Demonstrated experience working with and administrating Active Directory, Office 365, Google G-Suite, Windows 10/11, Mac and iOS.
• Proficient of Active O365 group and distro list membership, OneDrive for Business, SharePoint, etc.)
• Advanced knowledge of managing Anti-Virus software install/config (SentinelOne/Sophos) and MDM management software (NinjaOne)
• Handling break/fix, configuration issues, troubleshooting, software installations, and hardware repair
• Experience in using Jira Service Desk or a similar ITSM portal
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong interpersonal skills and reliability
• Ability to troubleshoot and resolve technical issues remotely and effectively.
• Detail-oriented and able to follow complex processes.
• Must be able to lift up to 40 lbs.
• Must be able to accommodate schedules as needed (off hour maintenance or off day meeting setup)
• Ideally lives within close proximity to our LA HQ
• Ability to learn, understand and apply new technologies independently and with training.


This role is based out of Los Angeles with a hybrid schedule, but flexibility is required as there may be occasions (while rare), where you will need to be on-site five days a week depending on project needs or special circumstances.