Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Job Details
Responsibilities
Collaborate with internal groups to meet their monitoring requirements
Instrument monitoring for server and application inventory.
Configure and customize dashboards in New Relic, utilizing NRQL query language
Configure and customize alerting conditions in New Relic, utilizing NRQL query language
Support and resolve Incidents and requests for monitoring and observability.
Troubleshoot and resolve incidents related to system performance and availability.
Instrument monitoring for various technologies, including VMware and database systems (e.g., Oracle and MSSQL).
Ensures that all related documentation is current and accurate
Adhere to corporate change management policies.
Assist in keeping Infrastructure and Application Performance Monitoring agents up to date
Assist in analyzing and addressing vulnerabilities
Perform routine maintenance tasks.
Identify and assist in automating routine tasks.
Participate in team meetings.
Contribute to the creation and adherence to standards.
Perform any other duties as assigned.
Education:
Bachelor’s Degree in Computer Science, Information Technology, or related discipline, or equivalent experience.
Relevant certifications (e.g., Microsoft IT Certifications, CISSP, TOGAF, Azure Solution Architect, CCNA) are a plus.
Skills and Knowledge:
3+ years of experience in IT infrastructure or related field.
Strong troubleshooting and problem-solving abilities.
Ability to prioritize tasks and meet deadlines.
Strong customer service and communication skills.
Ability to collaborate with cross-functional teams.
Proficiency in monitoring and observability solutions (e.g., New Relic, SolarWinds, Zabbix).
Strong experience with Windows and Unix-based systems.
Proficiency in SQL and NRQL for dashboards and alerts.
Understanding of network protocols, databases, and cloud technologies (AWS, Azure, Google Cloud).
Experience with automation tools (e.g., Ansible, Puppet).
Scripting skills in Shell, PowerShell, .NET, Java, Python.
Familiarity with Terraform, Git, CI/CD pipelines, Docker, GitHub Actions.
Experience with ServiceNow incident, problem, and change management.
Knowledge of ITIL processes (change management, event management, incident management, etc.).
Salary: 4,511 - 6,444 eur gross
What Cencora offers
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full timeGross Salary Range (Monthly)
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