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Celonis

Senior IT Service Engineer

Remote Bengaluru, India
Azure
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Description

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

The global IT team is responsible for the complete support of all the critical applications running on the Celonis systems. We are the backbone for the critical IT infrastructure and ensure smooth functioning of the global systems. 

The Role:

The IT Team Lead will provide hands-on leadership and support to the IT team in Bangalore while ensuring seamless IT service delivery across the organization. This role combines technical expertise, team management, and a focus on continuous improvement to meet the dynamic needs of a global IT environment.

The work you’ll do:

  • IT Support & Issue Resolution
    ○ Resolve, transfer, or escalate IT tickets raised by internal employees.Troubleshoot and resolve technical issues via phone, email, and remote access.
    ○ Provide on-site IT support at the Bangalore office on a regular basis.
    ○ Manage mobile device support for corporate smartphones using Microsoft Intune.
    ○ Operate, configure, and maintain computing equipment (Mac/Windows environments).
  • Documentation & Training
    ○ Develop user guides, documentation, and checklists for common IT issues.
    ○ Create optimized training materials and provide regular training to ensure process alignment.
  • Team Leadership
    ○ Provide guidance and hands-on support to the Bangalore-based IT team.
    ○ Monitor IT staff performance and foster a culture of continuous improvement.
    ○ Proactively monitor IT staff performance using ServiceNOW for reporting and drive continuous improvement in service delivery through effective leadership and process alignment.
    ○ Actively train and mentor junior colleagues to align with organizational goals.
  • Process Improvement
    ○ Notice systemic issues, identify trends, and recommend improvements.
    ○ Define and optimize operational processes for enhanced efficiency.
    ○ Lead projects and vendor management initiatives within the IT domain.

The qualifications you need:

  • 3-5 years of experience as a Service Engineer.
  • 3+ years of experience in Windows 11 and MacOS support.
  • 3+ years in a team lead or supervisory role.
  • Basic Azure Active Directory administration experience.
  • Expertise in Windows (Windows 10/11, Windows Server 2016/2019) and MacOS environments.
  • Knowledge of AzureAD/Active Directory, Microsoft 365, and SaaS solutions.
  • Experience with MDM tools like Microsoft Intune and Kandji.
  • Proficient in troubleshooting hardware, software, and networking issues.
  • Hands-on experience with video-conferencing systems (Zoom/MS Teams) and network components.
  • Additional experiences: Solid understanding of ITIL / ITSM processes. ITIL Foundation certificate holder
  • Strong customer service mindset with a sense of urgency and attention to detail.
  • Proactive and methodical approach to troubleshooting and problem-solving.
  • Excellent documentation and organizational skills.
  • Ability to lead and motivate a team while working independently when required.
  • Team player with a desire to learn and remain calm under pressure.

What Celonis Can Offer You:

  • The unique opportunity to work with industry-leading process mining technology
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
  • Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

 

About Us:

Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

 

Equal Opportunity at Celonis:

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better. 

 

Your Privacy:

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices

Please be aware of common job offer scams, impersonators and frauds. Learn more here.

Celonis
Celonis
Analytics Big Data Business Intelligence SaaS

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