Responsibilities
- Ownership and administration of Intune, Jamf, Atlassian Jira/Confluence, SharePoint, Zoom/Teams Video Conferencing Systems, Slack, O365, Okta, and lead new client system implementations/deployments
- Design, automate, and optimize IT systems and processes to create a scalable efficient team
- Escalation point for all client systems related issues and requests
- Provide Tier 1 to Tier 3 desktop and mobile device support to all employees
- Imaging and deployment of new Mac and Windows systems
- Onboarding and offboarding users in systems
- Onboarding/training of new hires in person and remotely
- Manage Life cycle for company assets (Procure, manage, dispose of company hardware)
- Support & administration of Mac and PC client systems and peripherals
- Support for all Cellares provided applications and tools
- Conference Room maintenance and AV support (Zoom/Teams apps and equipment)
- Support and maintain network infrastructure in collaboration with the Network Team
- Support for all IT related issues pertaining to Cellares lab equipment HW/SW
- On-call Desktop support rotation
Requirements
- 10+ years of related industry experience in IT end user support, specifically in the area of client systems implementations/administration and Windows/Mac operating systems
- Prior experience with ITSM Prior experience administering MDM solutions for both Mac and Windows
- Prior experience administering Google Workspace including integrations
- Prior experience using OKTA workflows
- Prior experience administering Azure/Teams/O365/SharePoint
- Prior experience administering and setting up equipment for Zoom or other Video Conferencing Systems
- Ability to work independently and make decisions based on IT best practices
- Excellent communication with leadership and team members
- Excellent documentation skills with emphasis on procedures and configurations
- Self-awareness, integrity, authenticity, and a growth/entrepreneurial mindset
- Onsite 5 days a week
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