Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Cedar is improving the healthcare financial experience. Our technology improves the overall experience of patient billing and engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.
Cedar is looking for a Sr. Comms Platform Product Manager to lead product development for a cross-functional squad responsible for improving communications scalability and building internal tools. This role will focus on building internal products to help multiple teams within Cedar scale out their communications, and will also be interfacing directly with customers to understand their communications needs.
- Strategy: developing product strategy by researching user needs, sizing potential opportunities, and aligning with Cedar competencies
- Discovery: driving product discovery with internal cross-functional users, customers, and our commercial team to identify problems worth solving and validating solutions
- Development: working with your squad (design, engineering, and data science) to execute on the roadmap and launch high quality products
- Collaboration: working with commercial + client teams to gain an understanding of the key problems to focus on + influence how we position, sell and deliver the product, especially with respect to differentiation
Responsibilities
- Deliver patient and customer value through better digital financial tools
- Work cross-functionally with nearly every function (ex: Commercial, Makers, Legal, Security)
- Drive product strategy by generating market insights via client engagement + desk research
- Investigate, scope, and frame which key problems your product area should solve
- Develop + execute on roadmap with dev team (Eng, Design, Data) in-line with Cedar strategy
- Define measurement strategies for team and launches, while teaming with Data to draw insights
- Define GTM for your product with Commercial to ensure flawless delivery + customer value
- Develop + share thought leadership around your product + its market
Required Skills & Experience
- Prior B2B product experience in an enterprise client-facing role
- Experience working on a platforms team, building internal tooling, or scaling multiple APIs
- 4+ years of product management experience in a rapid-growth startup environment
- Comfortable solving big, ambiguous problems via experimentation and limited data
- Experience working directly with engineers and designers to ship customer-facing applications
- Strong analytical and data driven approach
- Strong executive communication + project management skills with leadership teams
- Strong story-telling abilities to rally both internal and external stakeholders
Bonus Qualifications
- Prior knowledge of the healthcare space (providers, insurance companies, tech companies…)
Compensation Range and Benefits
- Salary/Hourly Rate Range*: $164,050 - $193,00
- This role is equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including the Cedarian Advisory Group (a cross-functional cohort focused on increasing internal inclusiveness at Cedar) and three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we’ve raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar’s valuation to $3.2 billion.
As of December 2023, Cedar is engaging with 25 million patients on an annualized basis, and is on target to process $2.6 billion in patient payments annually. Cedar’s ambition is to serve 50-60 million Americans by 2025, about half of the U.S. population that makes medical payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
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