Consultant Automation Engineering

Location: Remote – Canada

Remote Type: Hybrid

Time Type: Full time

Job Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

Forsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.

The Consultant Automation Engineering primarily supports the SOC and its various functions, including the Security Orchestration & Automation (SOAR) platform and playbooks development and maintenance. Performs ongoing client support for highly complex technical performance issues and ensures adherence to service level agreements and customer service excellence. Recommends process enhancements and drives efficiency through continuous leverage of automation.

What You’ll Do:

Services Delivery: 

• Manages, monitors and maintains the SOAR infrastructure and its supporting processes
• Collaborate closely with the team on development of process, requirements gathering and planning, testing, implementation, and maintenance
• Knowledge of Business Process Model and Notation (BPMN)
• Support initiatives to proactively identify security automation and machine learning opportunities.
• Measures the efficiencies gained from the deployed automation
• Collaborate with the detection engineering/content development team to build end to end solutions to enrich data and use cases, to detect complex attacks.
• Provide quality checks on automations, to reduce errors and enforce continuous improvement.
• Recommends new and unconventional solutions to resolve technical problems based on business goals and data analysis
• Develops customized reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics
• Recommend process enhancements and drives efficiency by leveraging automation, along with machine and deep learning.
• Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies. Makes system upgrade recommendations
• Applies Trusted Advisor techniques to build up client trust and influence loyalty
• Smoothly handles tough clients, minimizing escalations

Professional Development:  

• Provides mentorship and serves as an escalation point for complex technical related issues related to security automation and orchestration platform
• Develops best practices, strategies, methodologies, documentation and templates suitable for use by other Consultants and Analysts
• Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager
• Role Model for Positive Behaviours
• Solutions presented to improve the business

What You Need to Succeed:

Must-Have:

• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, Statistics, Data Science, or a Technology related field
• Proven expertise in programming languages such as Python, Bash and or PowerShell
• Proven expertise supporting Security Orchestration and Automation (SOAR) platforms/infrastructure
• Knowledge of machine learning frameworks and MLOPS solutions.
• Proven experience working with REST and other third-party API integrations.
• Knowledge of software development best practices, including coding standards, code reviews, and testing methodologies.
• Strong understanding of IT security concepts and practices, with demonstrative experience in automating Information Security practices and workflows
• Experienced in utilizing GitHub for version control, collaboration, and code repository management.
• Familiarity with continuous integration and continuous deployment (CI/CD) practices to streamline software development and deployment processes.
• Experience in utilizing CI/CD tools (such as GitHub Actions) to automate build, test, and deployment processes, ensuring smooth and efficient software delivery.
• Familiarity with infrastructure-as-code (IaC) tools (e.g., Terraform, CloudFormation) to automate infrastructure provisioning and ensure consistent environments throughout the development lifecycle.
• Strong verbal communications skills and concise written communication skills.
• Strong organizational and multi-tasking and time management skills.
• Prefers to work in agile team environment
• 4+ years Information Technology experience,  to include 3+ years of Cyber Security Experience
• 3+ years of experience developing with Python, PowerShell and/or Bash.
• Strong understanding of security tools, (Firewalls, SIEM, EDR, XDR, etc.) and SOAR platforms
• Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
• Demonstrated ability to communicate in clear, concise and crisp messages to a variety of audiences that instigate appropriate actions
• Proven ability to effectively present in a variety of formal and informal settings: one-on-one, small and large groups, using a variety of presentation methods to sustain the audiences’ engagement
• Demonstrated ability to manage time to focus on priorities and handle multiple tasks simultaneously
• Demonstrated ability to establish a collaborative approach to problem solving, ensuring that solutions generated by the team are tested and proven
• Demonstrated ability to mentor less experienced team members
• Demonstrated ability to work under minimal supervision, using latitude for independent judgment
• Demonstrated Word, Excel, Visio, LucidCharts, PowerPoint and Outlook skills

Nice-to-have:

• Previous experience working in a Security Operations Centre (SOC) environment
• Master’s degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, Statistics, Data Science, or a Technology related field
• Experience building and supporting Machine Learning (ML) systems, delivering efficient, reusable, and reliable security automations and ML solutions
• Experience leveraging Large Language Models (LLMs) as a force multiplier for security analysis

Essential Functions:

The position is mostly 9 am to 5 pm Monday to Friday but may require callouts from time-to-time.

The above primary duties, responsibilities, and position requirements are not all inclusive.

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.