Lead Engineer - Public Cloud

Location: Chennai, India

Department: Synchrony Program-990200

Azure Cloud Lead Operations Engineer

We are seeking a highly skilled and experienced Senior Cloud Operations Lead Engineer with 8 to 10 years’ experience specializing in Azure to join our IT Engineering team. The ideal candidate will have deep technical expertise in Azure services, environments, and cloud infrastructure management. You will be responsible for leading issue resolution, coordinating with relevant teams, and maintaining the Azure cloud environments to ensure optimal performance and security.

Key Responsibilities:

• Support and maintenance of complex Azure cloud environments created and maintained by the Cloud Engineering teams.

• Engage with and resolve issues related to applications, connectivity, and other operational concerns within Azure environments.

• Maintain and support various Azure environments, including creating, modifying, and removing environments, topologies, and instances.

• Monitor and manage Azure cloud infrastructure, ensuring optimal performance, scalability, and security.

• Collaborate with Cloud Engineering teams to understand environment configurations and potential impact areas.

• Document and update operational processes and support procedures specific to Azure and Coordinate with relevant parties to ensure timely resolution of issues.

• Ensure efficiency in key metrics, such as the number of incidents resolved and changes implemented in Azure environments.

• Participate in on-call rotation and provide after-hours support as needed.

Requirements:

• Comprehensive understanding of core Azure services: VMs, Azure Storage, Azure SQL Database, Azure AD, Azure Functions, Azure Kubernetes Service (AKS), and Azure Service Bus.

• Proficiency in Azure PowerShell, Azure CLI, and Azure Portal.

• Advanced knowledge of Azure security practices, including role-based access control (RBAC), network security groups (NSGs), Azure Policy, and Azure Key Vault.

• Experience with Azure networking services: Virtual Networks, Azure DNS, Load Balancer, ExpressRoute, and Azure Front Door.

• Familiarity with Azure monitoring and management tools: Azure Monitor, Azure Log Analytics, Azure Security Center, and Application Insights.

• Expertise in infrastructure-as-code (IaC) using ARM templates and terraform.

• Scripting skills in Python, Bash, or PowerShell.

• Experience with containerization and orchestration using Docker and Kubernetes (AKS).

• Knowledge of CI/CD pipelines and tools like Azure DevOps, Jenkins, or GitLab CI.

• Experience working in an Agile or DevOps environment

• Coding skills in Python, Ruby, PowerShell, Json, and Java Script are desirable

• Excellent written and verbal communication skills, interpersonal and collaborative skills

• Flexible, able to change direction quickly, demonstrated attention to detail and quality

• Willingness to work till 11 PM IST and extend as required to meet any business requirements

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

About the Company

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.