Service Delivery Executive

Location: Remote (United States); Hybrid (Cincinnati, Ohio, US); Hybrid (Dallas, Texas, US)

Department: Application & Cloud Professional Services

Role Overview

CBTS is seeking a dynamic and strategic Services Delivery Executive (SDE) to elevate our Application Development (App Dev) practice from tactical staff augmentation to outcome-driven solution delivery. This role is critical to embedding technical leadership earlier in the sales cycle, co-creating solution roadmaps with clients, and driving high-margin, multi-tower engagements. The SDE will serve as a bridge between pre-sales, delivery, and client stakeholders—ensuring readiness, alignment, and execution excellence across offshore and hybrid delivery models.

Key Responsibilities

• Strategic Engagement & Road mapping
• • Co-develop solution roadmaps with pre-sales engineers and client stakeholders
  • Influence architecture decisions and delivery models before staffing begins
  • Position CBTS as a strategic partner in App Dev conversations
  • Analyze current staff augmentation engagements to understand resource roles, deliverables, and business impact.
  • Develop customized transformation strategies for each account in collaboration with Sales and Delivery teams.
  • Identify opportunities to introduce offshore CoE, PS, or SoW-based models to improve margins and reduce risk while accelerating delivery outcomes for our customers.

• Delivery Model Design & Execution
• • Define offshore, nearshore, and hybrid delivery constructs tailored to client needs
  • Align delivery architecture and staffing plans to outcome-based KPIs
  • Work closely with Sales to position diversified delivery models during client engagements.
  • Co-create proposals and pitch strategies that highlight CBTS’s full-service capabilities.
  • Ensure delivery readiness and seamless handoff from sales to execution teams
• Performance & Growth Enablement
• • Drive conversion of App Dev pursuits into signed deals through strategic influence
  • Optimize delivery models to improve margins and reduce operational overhead
  • Collaborate with sales and solution teams to anchor App Dev in multi-tower deals
• Client Success & Retention
• • Serve as a trusted advisor to clients throughout the delivery lifecycle
  • Monitor satisfaction metrics and proactively address delivery risks
  • Foster long-term relationships that lead to repeat business and expanded scope
  • Establish delivery governance standards and ensure consistent execution across SDE-led engagements.

Success Metrics

• Conversion rate of App Dev pursuits to signed deals
• Margin improvement through optimized delivery constructs
• Client satisfaction and retention scores
• Contribution to multi-tower deals anchored in App Dev

Ideal Candidate Profile

• Proven experience in services delivery leadership within enterprise App Dev environments
• Deep understanding of modern application architectures (e.g., microservices, cloud-native, containerization)
• Fluency in offshore and hybrid delivery models, including global team coordination
• Strong consultative skills and ability to influence upstream decisions
• Familiarity with enterprise web development technologies (Python, Java, JavaScript)
• Comfortable navigating ambiguity and driving strategic change

#LI-Remote #LI-Hybrid #LI-MJ1

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

About the Company

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.