Founding Product Designer

Location: New York, San Francisco

Department: Product and Engineering

Location Type: HYBRID

Employment Type: FULL_TIME

Location(s)

About the Role

What You'll Do

• Establish the patterns for how people supervise, correct, and hand work to AI agents, in an environment where being wrong is expensive.
• Rebuild the flows behind provisional credit, evidence gathering, chargeback filing, and merchant response review, so a process that takes up to 90 days at most banks resolves in days.
• Spend time on site with dispute and fraud teams at banks and credit unions, watching the actual work, then turn what you see into agent workflows nobody has designed before.
• Produce the keynotes, board decks, and published points of view that banks use to understand agentic transformation, and present them yourself.
• Work directly with engineers and customers to design new flows, from problem definition through pixel-level polish.
• Prototype aggressively in Figma, in code, or with AI tools, whatever gets the idea across fastest.

What You've Done

• 6+ years designing and shipping products, with meaningful time on enterprise, B2B, or workflow-heavy software.
• Designed enterprise workflows before, and excited to rethink them with agentic AI.
• Worked directly with engineers and customers to design new flows, and can handle ambiguity.
• You’ve built design systems that help a whole team move faster with design, and can speak to what that unlocked.
• Designed complex, information-dense interfaces, and can show how you made them simpler without making them weaker.
• Exceptional craft and systems thinking. You know when to use an existing pattern, when to create one, and when to kill one, and you can articulate why you made a decision, not just what you made.
• Strong storyteller in both words and visuals, with experience presenting to customers, executives, or industry audiences.
• You've genuinely integrated AI agents into how you design and build, and can speak to what that changed.

Nice to Have

• Experience in financial services, payments, fraud, or another highly regulated domain.
• You've been an early or solo designer at a startup and know what that actually requires.
• You ship your own code, or have worked as a design engineer.
• Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes!