Service Modernization Solution Leader

Location: Carrier Middle East Limited, Palladium building, 2nd floor, Al Quoz, Dubai, UAE

Remote Type: Onsite

Time Type: Full time

Job Description

Location: Dubai, United Arab Emirates | Coverage: Middle East entities

Employment Type: Full-time

Job Summary:

We are seeking a dynamic and experienced Service Modernization Solution Leader, based in Dubai, to lead the development and deployment of modernization solutions across our Middle East entities. This regional role will identify installed-base opportunities, shape technically and commercially compelling solutions, support local sales teams, and drive pipeline conversion to deliver customer value, profitable growth, and long-term service differentiation.

Key Responsibilities:

• Regional Strategy and Growth: Develop and execute the modernization strategy across Middle East entities, aligned with business priorities, installed-base potential, market needs, and profitable growth objectives.
• Solution and Customer Leadership: Engage customers and consultants to define modernization roadmaps and lead the development of differentiated technical-commercial solutions, business cases, and value propositions.
• Entity Enablement and Pipeline Conversion: Partner with country service and sales teams to identify opportunities, strengthen pursuit plans, govern pipeline quality and forecasts, and accelerate deal conversion.
• Standards and Capability Building: Develop scalable tools, playbooks, and governance while providing training, coaching, and deal support to strengthen modernization expertise and execution consistency.
• Performance and Cross-functional Execution: Coordinate with sales, application, engineering, operations, supply chain, and finance teams; track bookings, sales, margin, conversion, and execution performance; and drive timely recovery actions.

Qualifications:

• Education and Experience: Bachelor’s degree in engineering, business, or a related field, with relevant HVAC or building services modernization experience across Middle East markets.
• Technical and Commercial: Ability to assess installed equipment and develop compelling modernization solutions and business cases.
• Leadership and Communication: Strong stakeholder influence, presentation skills, and willingness to travel across the Middle East; Arabic is an advantage.

Desired Attributes:

• Strategic and Hands-on: Sets direction and supports execution.
• Collaborative: Aligns teams and stakeholders across entities.
• Results-oriented: Drives profitable growth and pipeline conversion.

This role is pivotal to accelerating service modernization across the Middle East by connecting regional strategy with entity-level execution. The successful candidate will combine technical credibility, commercial leadership, and strong stakeholder influence to scale solutions and deliver sustainable growth.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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