Senior Product Designer

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, my

Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About the role 

Our mission is to inspire every person in the world to start selling and buying to make more possible for one another. The product designers of Carousell Business Unit (BU), within Carousell Group, lead this mission by redefining what online classifieds can be: smart, convenient and safe. We constantly look at data and talk to our users to understand what they’re doing, thinking and feeling along their journey, and we design with empathy for their needs.

We are looking for a Senior Product Designer to join us in Malaysia and help grow the marketplace across Carousell BU’s 6 operating markets. You’ll design experiences for buyers, sellers and the interactions between them, across areas such as discovery, listing, chat and the user lifecycle. You’ll work closely with product managers, engineers, data and business partners to define the right problems, explore solutions quickly, often through working prototypes, and ship high-quality experiences in fast release cycles.

Job Description

You will:

• Partner with product managers and engineers to frame user and business problems, define what success looks like, and shape product direction for Carousell’s Marketplace.

• Use data, metrics and research to understand user behaviour, find opportunities, and inform design decisions.

• Design end-to-end experiences, from flows and information architecture to interaction and visual detail, that balance the needs of buyers, sellers and the marketplace as a whole.

• Use AI tools to build working prototypes that let the team test ideas, align stakeholders and learn faster.

• Think in systems: design reusable patterns and components, and consider how a change affects the rest of the product.

• Work hand in hand with engineers in fast release cycles, making sound trade-offs and keeping quality high through to launch.

• Measure the impact of what you ship and feed what you learn back into the next iteration.

• Contribute to design excellence across Carousell through critique, sharing practices, and raising the bar on craft.

Qualifications

You have: 

• User obsession and empathy.

• Strong product sense and problem-solving skills: you define problems clearly before jumping to solutions.

• Strong analytical sense: you understand product metrics and use data to frame problems and evaluate outcomes.

• A portfolio of shipped work with strong interaction and visual craft.

• Hands-on experience building working prototypes with AI tools.

• Strong systems thinking, shown both in how you design and how you reason about the product.

• Experience using research to inform design decisions.

• Clear, concise communication, and experience working closely with engineers in fast release cycles.

• High integrity and the ability to collaborate positively with others.

• 5+ years of experience designing user-facing digital products.

Additional Information

Good to have:

• Experience with livestream or marketplace products

• Coding or web development experience

• Experience designing consumer products in SEA

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.