IT Product Manager – Property Management Systems

Location: GENOVA, LIGURIA, Italy

Join us in Genoa as IT Product Manager – Property Management Systems and take end‑to‑end ownership of one of the most critical IT products in our onboard ecosystem.

In this role, you will shape, evolve, and govern the Property Management System (PMS) that supports daily ship operations and directly impacts guest experience, operational efficiency, and business continuity across our fleet.

Live your ambition. Lead with impact

You will operate at the intersection of business, demand, and delivery, combining strategic product thinking with strong execution rigor, in a complex, international, mission‑critical environment.

What you will make happen:

End‑to‑end Product Ownership of the Onboard PMS

You will act as functional owner of the PMS, ensuring a clear product vision, alignment with business priorities, and overall coherence across requirements, solutions, and releases.

Business Needs to Scalable Solutions

You will work closely with demand, onboard teams, and corporate stakeholders to deeply understand operational processes and translate complex business needs into clear, structured, and implementable functional specifications.

Delivery Governance & Ecosystem Coordination

You will steer initiatives across the full delivery lifecycle—from requirement definition to release—coordinating internal IT teams, software factories, and external vendors, while securing quality, timelines, and outcomes in a multi‑stakeholder environment.

What makes you unique

• Solid experience in IT Product Management or Senior IT Project Management, ideally on complex, mission‑critical systems.
• Proven ability to operate as a bridge between business and technology, with a strong Business Analysis / Product Owner mindset.
• Experience managing vendors and distributed delivery teams, ensuring accountability and execution excellence.
• Strong understanding of application lifecycle, functional testing, and UAT, with hands‑on involvement in solution validation.
• Confidence working in international, complex operational environments, with fluent English.
• Availability to spend time onboard for analysis, validation, and operational support activities.
• Experience with PMS, hospitality or onboard systems is a strong plus.

What we offer

Your Journey with Us

At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.

Benefits That Matter

Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.

Lifestyle & Family Care

Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our offices.

Growth & Engagement

We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your employment:

• Open-term, full-time, hybrid.
• CCNL: "Contratto Unico dell'Industria armatoriale - Sezione 15 per il personale di Terra".
• Salary Range: 50.000- 60.000€ based on skills and professional experience.

 

Who We are 

Our community is a diverse, global network, where collaboration and cultural exchange thrive. We strive to bring happiness and create unforgettable experiences for our guests. 

Costa, an Italian cruise company, is part of the Carnival Corporation & plc Group, the world's largest cruise operator. For over 75 years, we've sailed the seas, offering unique experiences on board and ashore.

United by passion, we drive success and empower individuals to pursue their ambitions. Whether on board or ashore, we infuse energy, creativity, and adventure into everything we do.

Start your journey with us: Learn more about the selection process and your potential future at Costa by visiting https://career.costacrociere.it/shoreside/#journey

Onboard your journey with us and explore your potential. 

#Costa #LI-Hybrid

Join us in Genoa as IT Product Manager – Property Management Systems and take end‑to‑end ownership of one of the most critical IT products in our onboard ecosystem. In this role, you will shape, evolve, and govern the Property Management System (PMS) that supports daily ship operations and directly impacts guest experience, operational efficiency, and business continuity across our fleet.