Communications Project Manager – Office of Human Resources

The Office of Human Resources at Carnegie Mellon is committed to supporting faculty and staff members' success through every stage of their employment at the university. We support the Carnegie Mellon 2025 strategic plan and enable an evolving university community by driving efficient, effective, and forward-thinking business practices. We recruit and retain outstanding people at all levels by fostering a culture of diversity and inclusion and enabling professional and personal development.

The Office of Human Resources (OHR) is searching for a Communications Project Manager who will manage communication projects, including technical writing assignments for the Office of Human Resources (OHR) and University Communications and Marketing (UCM). In this role, you will collaborate with subject matter experts across OHR to provide communications, technical writing and content support to the overall success of OHR business processes, critical initiatives and special projects. You will assist with writing content and producing supporting documentation to ensure processes and systems are appropriately documented in different formats including, but not limited to: emails and online articles, PowerPoint presentations, system notifications, training materials, system guides, guidance documents, policies, quick guides, internal standard operating procedures and videos. May have responsibility for university-wide communications.

Core responsibilities include:

• Assesses OHR and UCM communication needs and objectives. Works with senior management to develop and approve comprehensive communication plan.
• Determines needs, materials and implementation of communications including medium for delivery and technical resources. Acts as a project manager to oversee work and ensure objectives are met.
• Acts as a project manager to develop communication materials or implement communications plans. Establishes communication polices or procedures.
• Assesses efficiency of communications campaigns. Solicits feedback from collaborators and identifies areas for improvement. Incorporates improvements into future communications plans.
• Developing content including instructional and internal technical system guides prioritizing the end user experience.
• Working closely with HR technology teams to ensure system updates or implementations are thoroughly documented for end users; assists with the development of in-system notifications.
• Producing optimized content for multiple digital channels, diverse audiences and varied user types to clearly articulate complex concepts and translate them to easy-to-grasp documentation.
• Tracking and managing a communication or document life cycle from the first draft to final publications.
• Contributing content to The Piper newsletter, including staff spotlights and the annual write-up of Andy Award winners, and other projects in support of our partnership with UCM.

You should demonstrate:

• Excellent written and oral communication skills
• Effective relationship building skills
• Well developed Project Management skills
   

Flexibility, problem solving, exceptional customer focus, integrity, and willingness to learn are important qualities within the Office of Human Resources. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. We are seeking someone with a positive approach who shares our values and who is committed to supporting the mission of the university through their work.
 

Qualifications:

• Bachelors degree required; Maters degree preferred. 
• At least five years communications experience. 
   

Requirements:

• Successful Background Check
   

Additional Information:

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.  Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance. 

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

Communications

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information: