Field Service Engineer, Industrial Quality Solution
Location: Ho Chi Minh City
Time Type: Full time
Job Description
Field Service Support
- Carry out CMM, Metrotomography and other products installation, commissioning and warranty repair.
- Perform field service machine repair, calibration and preventive maintenance. Support in local and regional exhibition and seminar.
Customer Care
- Update and share calendar with the local team .
- Provide fast service follow-up support in attending request to ensure customers’ satisfaction and retention.
- Escalate unresolvable and pending issue to supervisor during the course of work.
- Provide weekly Service Activities Report on all pending jobs to the Service Manager.
- Work closely with other departments i.e. Logistics, Finance, to complete the sales process.
Administrative .
- Ensure ticket is created before attending to job request Update ticket immediately after daily job activity.
- Ensure service worksheet is submitted as soon as job is completed for billing. Submit CPO & draft commissioning certificate to Administrator for further processing immediately after each installation.
- Prepare draft calibration report after calibration work to Service Manager for review through Administrator.
- Prepare quotation based on recommended charges and price list.
Development / Training .
- Take initiative in updating one’s own product & technical knowledge.
- Participate training programs / workshop / seminar organized by the division / company.
Others
- Any other duties and responsibilities as assigned by the Company
Education / Professional Certification
- Bachelor’s in engineering Discipline – Mechanical / Mechatronics / Electronics / Electrical
Experience
- At least 2 - 3 years experience working as customer care in field service support preferably in the metrology, precision or related industry with indept knowledge troubleshooting and diagnostics skills
Knowledge / Skills / Other characteristics
- Good command of written and spoken English IELTS 5.5 – 6.0 or equivalent.
- Sound analytical and problem-solving skills
- Self-driven and result-orientated
- Willing to learn / update new technology.
Working conditions & Other Attributes.
- Able to work independently and as a team
- Possess a valid driving license, preferable with own car
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